Welcome to the forum.
First: Disable "Show the 64-bit context menu"
1. XY version number?
2. Does it happen on a fresh instance, too?
Type:
::fresh; {ENTER}
in the address bar (ofc {ENTER} means: press the enter / return key)
3. If it happens in a fresh instance as well:
http://www.nirsoft.net/utils/shexview.html
Get the 64-bit version, extract it, start it
Menu - Options
[x] Show 32-bit Shell Extensions
[x] Hide all Microsoft Extensions
DISABLE ALL VISIBLE ONES
Restart XY, try the context menu again