Move tabs using tab list

[admin]

I get an daily average of about 2 users that lost their key and ask me to send it again. This takes about 3 minutes per key, not much but quite interrupting and stupid. Does anybody here know if I'm really liable to do this? Can't I expect that a user backs up a key that costs him 70 dollars?

Is it possible for this process to be automated much like an updated license key can be retrieved here http://www.xyplorer.com/key.php ? If not and you make it clear on the site that retrieval of a key is a burden, then you should charge for it. Some people may think that it is a harsh measure, especially if loss of a key is not due to a user's fault. However, it is a user's responsibility to maintain a backup of important data, so a user can take measures to avoid such a situation.

I would agree that some sort of a minimal charge (if that's easily done) might encourage users to keep better track of key...even $3-$5 would help offset time loss.

This would be even more bureaucratic overhead, and IMHO pretty bad publicity.

[admin]

P.S. Congrats to Germany on yesterday's result -- well deserved

Thanks! I'm impressed that England (with the exception of fabio) does not use the not-given goal as a cheap excuse.

[zer0]

I'm not a software company. A "time-based subscription charge"... sounds nice but also like a lot of extra work. The problem is that people don't read and understand more than about 5 words on a website. If you need more words to explain a concept: forget it. Frankly, my ideal customer pays once and is never seen again. He's happy (and working), I'm happy (and coding).

I think that any solution that would be mutually (you and users) beneficial is going to involve extra work. Of course, the quick-fire way would be to cull the standard license and just have Home and Pro. Both are lifetime, both at opposite ends of the price spectrum. However, people are often terrified of commitment and buying a lifetime license is a commitment. Also, they may not relate to a term "lifetime" very well. It has no metric value. It sounds definitive yet one can't put a number to it.

Automated key retrieval. I had thought about that several times, but it's difficult. The most simple identification just by name (which is about the only thing that most people normally do not forget) is already a problem: Many users use a different user name from their real name, or they skip or shuffle their initials. And of course they forget their name of choice immediately. And a name-only identification would be an invitation to brute-force attacks by hackers. I'm almost sure I have a "John Smith" among my users...

How about an email address that was originally used to place an order? This is in line with how forgotten passwords are often recovered. Granted, the order email account may not exist any more but, by the same token, there is a good chance it exists.

I would agree that some sort of a minimal charge (if that's easily done) might encourage users to keep better track of key...even $3-$5 would help offset time loss.

This would be even more bureaucratic overhead, and IMHO pretty bad publicity.

I don't think you would intend to punish a user to not taking care of a key. However, if a user has not taken reasonable steps to protect it and has not kept the email account used when ordering, it would be fair that you should be compensated for time spent in resolving such a situation. Like you said, you are not a software company, you are a one-man shop, so your time is very valuable.

Thanks! I'm impressed that England (with the exception of fabio) does not use the not-given goal as a cheap excuse.

As long the manner of England's and Mexico's defeat won't diminish this catalyst for a change that is much needed in the wake of such disgraceful officiating...

[admin]

I'm not a software company. A "time-based subscription charge"... sounds nice but also like a lot of extra work. The problem is that people don't read and understand more than about 5 words on a website. If you need more words to explain a concept: forget it. Frankly, my ideal customer pays once and is never seen again. He's happy (and working), I'm happy (and coding).

I think that any solution that would be mutually (you and users) beneficial is going to involve extra work. Of course, the quick-fire way would be to cull the standard license and just have Home and Pro. Both are lifetime, both at opposite ends of the price spectrum. However, people are often terrified of commitment and buying a lifetime license is a commitment. Also, they may not relate to a term "lifetime" very well. It has no metric value. It sounds definitive yet one can't put a number to it.

Nice explanation. But I never found a better term for it. Maybe something vague and shiny like "Platin Deluxe Premium License"...

Thanks for your other ideas, I'll think about it...

[TheQwerty]

Concerning charging for license re-sending; it might be worth joining this conversation over at DonationCoder or at least watching the thread: http://www.donationcoder.com/Forums/bb/ ... ic=23259.0

[admin]

Concerning charging for license re-sending; it might be worth joining this conversation over at DonationCoder or at least watching the thread: http://www.donationcoder.com/Forums/bb/ ... ic=23259.0

Thanks. In the long run I will probably have to go the Macecraft way.