Frequently Asked Questions (FAQ)
Top 4 Questions
Features & Compatibility
Does XYplorer run under Windows 7?
Yes.
Does XYplorer run under Windows Vista?
Yes.
Does XYplorer run under Windows x64?
XYplorer comes with a 32-bit executable that works well on any 64-bit Windows. One thing you have to know: 64-bit shell extensions will not be shown in a 32-bit shell context menu (see also here).
I want to upgrade to Windows 7. What steps should I follow to migrate XYplorer?
See here.
Which interface languages are supported?
Currently only English. There are plans to add more languages though.
Does XYplorer preview MS office files (Word, Excel, etc.)?
Yes. If you are using Microsoft Office 2007 or later you might want to read this further information.
Does XYplorer preview PDF files?
Yes. As well as HTML, MHT, EML, MSG, URL, and many more.
Does XYplorer support PDF thumbnails?
Yes.
Usage
How do I make XYplorer my default file manager?
See here.
How do I migrate XYplorer to another computer?
See here.
How can I show Subversion/TortoiseSVN icon overlays in Tree and List?
Simply check "Show Icon Overlays" in Configuration | Advanced.
Potential Issues
Items are missing from the shell context menu?
Please look here.
License
Can I upgrade from Standard to Lifetime License?
Of course you can. Note, however, that there are no upgrade discounts. You
will have to purchase the Lifetime License at the full price.
If I purchase a License, will I get upgrades for free?
Yes. If you purchase a Standard License, you will get one major version cycle for free (that's currently all upgrades up to version v10.20). If you purchase a Lifetime License (Pro or Home), you will get ALL future upgrades for free!
How do I upgrade my version?
Simply download the latest version from the website, close any running instance of XYplorer, and install the new version over your current one. Your configuration will not be overwritten, so your settings and personal license key remain intact.
Will one license cover all my computers?
Yes. One license (Standard or Lifetime) grants you the right to use XYplorer on any number and kind of devices.
Waiting for the License Key?
You just have purchased a license but (apparently) did not receive your license key by email within a few seconds? Here are some tips that might solve the issue:
(1) Check your SPAM-folder.
(2) If you paid by eCheck: It usually takes about 3 to 4 days until payment is completed.
(3) If you paid via PayPal: Remember that your PayPal email account has been used as address if you did not state otherwise.
(4) Make sure that your email address is correct and working.
(5) If emailing is not possible for some reason, please contact support via the user forum: The license key can be sent to you via private message inside the forum.
(6) If you paid via PayPal: Maybe you did not press the final button named ' '? In this case the license key has to be generated manually which can take a couple of days.
Can't unlock trial version?
(1) The unlock dialog is found under menu Help | Unlock Trial Version...
(2) The username is case-sensitive, so please check its spelling and capitalization ("Name", see image below).
(3) Copy and paste the license key (do not type it to avoid typos) ("Key", see image below). Note that the key is found in the line starting with "Key:".
(4) The folder where XYplorer.ini resides must be writable. If you try to unlock on a CD-ROM it won't work.
(5) If you purchased a Standard License, note that the Standard License was only introduced with version 6.40, so please upgrade to the latest version. 
Enter the data exactly as you received them in your registration details.
How do I upgrade from pre-v5.60 to v5.60 and later?
Registered users upgrading from a version earlier than 5.60 need a new
license key to unlock XYplorer 5.60 and later!
Get your new license key right in your browser here, or contact support.
Do you offer a lite version of XYplorer for free?
No, but you might want to take a look at the XYplorer Home Edition ...
Is there any money back guarantee?
XYplorer offers a free and fully functional 30-days trial for customers to have adequate opportunity to assess its value prior to purchase. Please use the trial period to ensure that the software will be compatible with your computer systems and satisfies your requirements before purchasing a license.
Unlike physical goods, electronically distributed software license keys can be easily duplicated. Once a license key has been sent to the customer, it is unfortunately not possible for us to recall all copies. Therefore, XYplorer is unable to accept returns or issue product refunds.
I bought my license years ago. Will it still unlock the latest version?
Yes. All licenses bought before October 2007 are Lifetime Licenses!
If you upgrade from a version earlier than 5.60 you will need a new
license key. Get it here (at no cost).
| 
