Unable to access Configuration file within XYplorer64

[steve1227]

Hi Folks,
I just switched the the 64bit version, licensed, if that matters.
Windows 11 Pro.
It's been running fine for me for a few years now but since the switch to x64, when I press F9 or click on "Configuration..", it looks like something will happen.
The main window freezes as if the Config window has appeared, but it doesn't.
And I can't access the main app until I press ESC, as if I were exiting the Config screen.
I have no problems accessing the XYplorer.ini file directly from Windows.
Just can't edit the config within the app.

Any suggestions are welcome and appreciated
Cheers!
-steve

[highend]

And you are on the _current_ beta of XY64?

[steve1227]

And you are on the _current_ beta of XY64?

I am running 28.00.1200 x64

Oddly when I looked at the list of installed apps, it also showed a XYplorer 27.20 installed.
The uninstall of that one failed.
So now I am using Revo to remove that old one
That cleared it all up and I am back to "happy camper" again.
Thanks

[oldegolde]

I'm having the exact same problem, and symptoms, as steve1227. I uninstalled the 32bit version successfully but I'm still unable to access the configuration file. I don't remember when I last tried to access the configuration file, perhaps never since updating to the 64-bit version. Since I noticed the problem I've updated XYplorer 64 twice but I'm still experiencing the problem. Thanks in advance for any suggestions.

My info:

XYplorer: 28.30.2500 (64-bit) - Lifetime License Enterprise
Startup Time: 2,807 ms at 9/8/2026 5:53:16 PM
Uptime: 11 mins, 47 secs
Memory Usage: 75,528 KB, Virtual Memory Size: 42,660 KB

OS: Windows 10, 64-bit, Version 22H2, Build 19045.7663 (10.0), AMD64
Time Zone: E. Australia Daylight Time UTC Offset: +10:00
Windows UI Language: English LongPathAware: Yes
Themes: Yes User Role: User

System / Thread Locale ID: 1033 (en-US) / 3081 (en-AU)
Default ANSI Code Page: 1252 (ANSI - Latin I)
Active ANSI Code Page: 1252 (ANSI - Latin I)
Default OEM code page: 850 (OEM - Multilingual Latin I)
Active OEM Code Page: 437 (OEM - United States)
DBCS Code Page: No, Decimal Separator: .
Main Contents Font: Segoe UI 9.75
Buttons & Labels Font: Tahoma 9

Monitor: 1/2 (Primary) Primary Screen DPI: 96 (100%)
Screen: 2560x1080 Virtual: (-3840, 0) - (6400, 2160) Work: (0, 0) - (2560, 1080)
Screen DPI: 96 (100%) twX: 15 (15) Stretch: 1.00 sLF: 1.00 Toolbar Zoom: 1.00 (1;1)
Screen Color Depth: 32 Line Spacing: 2 (2.00) Checkbox: 13 (13) Titlebar: 31
DPI Awareness: Per monitor Auto Scaling: Yes Toolbar Twips=12780 (852)

UseDPIAwareIconSizes: No
Icon Size: Small=16, Large=32, Extra Large=48, Jumbo=256
Icon Size Controls: Small=16, Large=32, Extra Large=48, Jumbo=256
Icon Size Recommended: Small=16, Large=32, Extra Large=48, Jumbo=256
DblClick Time: 480 ms

Application: C:\Program Files\XYplorer\XYplorer.exe
App Data: C:\Users\oldeg\AppData\Roaming\XYplorer64\
Ini File: C:\Users\oldeg\AppData\Roaming\XYplorer64\XYplorer.ini
Catalog: C:\Users\oldeg\AppData\Roaming\XYplorer64\Catalogs\CatalogNew.dat
Tags Database: C:\Users\oldeg\AppData\Roaming\XYplorer64\tag.dat
Pane 1 Data: C:\Users\oldeg\AppData\Roaming\XYplorer64\Panes\TabsetNew\
Pane 2 Data: C:\Users\oldeg\AppData\Roaming\XYplorer64\Panes\2\
Catalogs: C:\Users\oldeg\AppData\Roaming\XYplorer64\Catalogs\
Icons: C:\Users\oldeg\AppData\Roaming\XYplorer64\Icons\
New Items: C:\Users\oldeg\AppData\Roaming\XYplorer64\NewItems\
Paper Folders: C:\Users\oldeg\AppData\Roaming\XYplorer64\Paper\
Scripts: C:\Users\oldeg\AppData\Roaming\XYplorer64\Scripts\
Thumbs Cache: C:\Users\oldeg\AppData\Roaming\XYplorer64\Thumbnails\
Copier: TeraCopy (4.0.3.2)

Language Support: 8.406
Language: English (default)

[admin]

Please send your license data to support.

[admin]

Thanks!

Not sure what you mean by "configuration file". Are you talking about XYplorer.ini or about the Configuration dialog (F9)?

[jupe]

If your symptoms are the exact same as the OP, it sounds like the config window could possibly be open on another monitor

[oldegolde]

I've tried Tools > Configuration and F9. The dialog isn't visible on either monitor but you jogged my memory a bit; some time back I occasionally had problems with some windows opening off-screen. Mr Google suggested: To bring up the move window dialog in Windows 10, select the target window and press Alt + Space then M . That brought up an empty rectangle and when I clicked it the config window reappeared. Sigh of relief.

Thanks for your help admin and jupe.

[admin]

It should not open in nowhere, of course. Will check that later.

[oldegolde]

Admin, I think it's probably another Windows 'feature' as it's happened with different programs over the years.

[admin]

If you have more than one monitor connected to your system, Windows assumes that they are all turned on. There is apparently no reliable way to detect the power state of monitors in Windows. To avoid issues with app windows hiding on switched-off monitors, detach the cable from any unused monitor.

XYplorer's Help | Various Information tells you how many monitor XY thinks you have turned on.

[oldegolde]

Both monitors have been on on each occasion. If I leave the computer unattended, and running, for a long time then the second monitor switches off (actually a low power stand-by state) and all windows that were open on the second monitor are moved to the primary monitor which is in sleep mode at that time.