XY crash

[fvan]

I am a new user of XY. When I double-click to open a file, XY crash very frequently. This happens mostly of PDF, but not only. Frequency is about one time over about 5 double-clicks, which is of course too much. Thank you for help.

[phred]

- XY version number?
- 32bit or 64bit
- Always the same file, or random?
- Is it a crash or a hang? System-wide, or just XY?
- Is there an error message?

[fvan]

XY version 27.10.0400 32 bits
Any files
XY crash only. XY has to be re-opened
No error message.
Thanks

[highend]

And you have a license that you bought here: https://www.xyplorer.com/purchase.php
?

[fvan]

Yes

[admin]

What about other ways to open a file, ENTER or via context menu?

[fvan]

I encounter the same crash when opening with ENTER or via the context menu.

[admin]

Does it always crash when you open the same file, or only about 20% of the time?

[fvan]

About 20% of the time, for any file.

[admin]

Can't explain.