27.00.06 fails previewing video from Pixel 9 phone

[tim11g]

Running 27.00.06 in Windows 11.

If I open XY on a folder containing videos from a Pixel 9 phone, it hangs.
Specifically, XY becomes non-responsive with the cursor/hourglass, and this dialog appears.




Switch To and Retry do nothing, and Cancel is unavailable.
This dialog appears with any attempted interaction with XY.
I am unable to use XY again until I kill it's process.

I am able to access and play the Pixel 9 video from Windows Explorer.

XY works fine with video files from a Pixel 7 phone.

[admin]

Is that folder on the Pixel 9?

[tim11g]

Is that folder on the Pixel 9?

No, the file was copied from the Pixel 9 in a file explorer window to the C drive. Then I looked at that folder on the C-drive with XY.
I thought it might be related to the phone, so I even tried ejecting and disconnecting the phone after the file was copied, but still XY hangs when opening the folder.

[admin]

Weird. How many files do you have in that folder?

[tim11g]

There are about 20 files in the folder. I copied from the Phone to the computer's local drive. The phone is no longer connected.
Now when I highlight a video file, XY becomes locked up and unusable with an hourglass cursor and the "other application" error.

Can I just disable video preview until the root cause can be fixed?
I can upload one of the video files if anyone would like to look at them.

I have to kill XY in Process Explorer.


Here is the output of MediaInfo for one of the video files:

Code: Select all

General
Complete name                            : D:\Photos\Pixel9\Camera\PXL_20250703_003422397.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/mp41)
File size                                : 46.3 MiB
Duration                                 : 19 s 335 ms
Overall bit rate                         : 20.1 Mb/s
Frame rate                               : 30.000 FPS
Encoded date                             : 2025-07-03 00:34:43 UTC
Tagged date                              : 2025-07-03 00:34:43 UTC
xyz                                      : +**.8435-**.3799/
com.android.model                        : Pixel 9
com.android.manufacturer                 : Google
Conformance errors                       : 1
 moov                                    : Yes
  trak                                   : Yes
   mdia                                  : Yes
    minf                                 : Yes
     stbl                                : Yes
      stsd                               : Yes
       mett                              : Yes
        meta                             : Yes
         General compliance              : Element size 1768910375 is more than maximal permitted size 18 (offset 0x2E543EE)

Video
ID                                       : 3
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main@L4.1@Main
Codec ID                                 : hvc1
Codec ID/Info                            : High Efficiency Video Coding
Duration                                 : 19 s 335 ms
Bit rate                                 : 19.9 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 30.000 FPS
Minimum frame rate                       : 29.450 FPS
Maximum frame rate                       : 30.633 FPS
Real frame rate                          : 30.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Bits/(Pixel*Frame)                       : 0.319
Stream size                              : 45.8 MiB (99%)
Title                                    : VideoHandle
Language                                 : English
Encoded date                             : 2025-07-03 00:34:43 UTC
Tagged date                              : 2025-07-03 00:34:43 UTC
Color range                              : Full
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : hvcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 19 s 288 ms
Bit rate mode                            : Constant
Bit rate                                 : 192 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 452 KiB (1%)
Title                                    : SoundHandle
Language                                 : English
Encoded date                             : 2025-07-03 00:34:43 UTC
Tagged date                              : 2025-07-03 00:34:43 UTC

Other
ID                                       : 1
Type                                     : meta
Format                                   : mett
Codec ID                                 : mett
Duration                                 : 19 s 335 ms
Bit rate mode                            : Variable
Title                                    : MetaHandle
Language                                 : English
Encoded date                             : 2025-07-03 00:34:43 UTC
Tagged date                              : 2025-07-03 00:34:43 UTC

[highend]

Can I just disable video preview until the root cause can be fixed?

Configuration | Preview | Previewed Formats
Disable .mp4 in the Video files section?

Upload such a non-working file...

[tim11g]

I use imgur or postimages.org for graphics, but where do I upload an Video to?

[highend]

dropbox, google drive, onedrive, any file hoster?

[tim11g]

The file that causes problems with XY is available for testing here: https://drive.google.com/file/d/18se3rW ... sp=sharing

[highend]

I don't see XY v27.00.0600 hanging when selecting the file while the preview pane is open.
It won't play it with the old media control applet in the preview pane though, as long as not a recent? version of K-Lite Codec Pack is installed...

1.png (97.78 KiB) Viewed 2954 times

[tim11g]

@highland, thanks for checking.
I'm unfamiliar with "old media control applet" and " K-Lite Codec Pack ".
Is there any post or article I could refer to to understand what needs to be changed or installed in XY to make the preview work correctly?

[highend]

https://files2.codecguide.com/K-Lite_Co ... _Basic.exe

Install that one

[Horst]

I have the x64 XY and the K-Lite Standard Codec pack.
This mp4 video plays fine without any hangs
in XY and many other file managers.