27.00.06 fails previewing video from Pixel 9 phone

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tim11g
Posts: 31
Joined: 06 Jan 2021 15:38

27.00.06 fails previewing video from Pixel 9 phone

Post by tim11g »

Running 27.00.06 in Windows 11.

If I open XY on a folder containing videos from a Pixel 9 phone, it hangs.
Specifically, XY becomes non-responsive with the cursor/hourglass, and this dialog appears.

Image


Switch To and Retry do nothing, and Cancel is unavailable.
This dialog appears with any attempted interaction with XY.
I am unable to use XY again until I kill it's process.

I am able to access and play the Pixel 9 video from Windows Explorer.

XY works fine with video files from a Pixel 7 phone.
XYplorer 26.20.0100 on Windows 10

admin
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Re: 27.00.06 fails previewing video from Pixel 9 phone

Post by admin »

Is that folder on the Pixel 9?

tim11g
Posts: 31
Joined: 06 Jan 2021 15:38

Re: 27.00.06 fails previewing video from Pixel 9 phone

Post by tim11g »

admin wrote: 13 Jun 2025 09:28 Is that folder on the Pixel 9?
No, the file was copied from the Pixel 9 in a file explorer window to the C drive. Then I looked at that folder on the C-drive with XY.
I thought it might be related to the phone, so I even tried ejecting and disconnecting the phone after the file was copied, but still XY hangs when opening the folder.
XYplorer 26.20.0100 on Windows 10

admin
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Posts: 63591
Joined: 22 May 2004 16:48
Location: Win8.1, Win10, Win11, all @100%
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Re: 27.00.06 fails previewing video from Pixel 9 phone

Post by admin »

Weird. How many files do you have in that folder?

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