Hover & XY64content.exe error

[JMB]

Help! I am a very new user. I just got my license on April 1st, before that I had the free trial version for 30 days. I wanted to test that XYplorer would work with my 64 bit word and excel files. I am using Windows 11.
I was able to hover and see all the files, including 64 bit. The files I use most, include docx, xlsx, pdf, jpg and mov. I went from the trial version (25.20) to the licensed version which I updated to 25.20.0500 and then tried to preview 64 bit files. I can’t make it work for 64 bit files. I keep getting the XY64contents.exe error (attached). Pdf and jpg continue to work fine. I am sure it is just operator error in what I have ticked.
I have realized that there are thousands of combinations from the pages I know I have changed. They include: Configuration/General/Tree & List, Configuration/Information/File Info Tips & Hover Box, Configuration/Other/Shell Integration, and Tools/Customize Tree (Right Click). If anybody has 64 bit preview working I would appreciate screen shots (example attached from Horst comments of 1/24/21 to: “No Preview Available”) of the pages above and any others necessary for 64 bit to work.

[admin]

1) You forgot to attach the screenshots.

2) You can always go back to older versions and compare settings: https://www.xyplorer.com/freezer.php

3) You cannot go forward to future versions, eg 25.20, though. See thermodynamics time travel...

[JMB]

Attachments should be there.

I will try to your other suggestions. I do not remember what I ticked however to make 64 bit hover work.

[admin]

Try a fresh instance and see if that works. To open a fresh instance from your current instance (and stay in the same location) execute this through the address bar: freshhere;

[JMB]

The "freshhere;" command was brilliant. I now have everything working. I still don’t know what I ticked wrong, but I can now figure that out.