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going into Configuration/F9 causes crash

Posted: 09 Jul 2013 22:18
by DAnthrope
I just installed 12.60 and now when I try to go into Tools->Configuration or use the F9 shortcut - the program silently crashes - no errors or anything and no log file in the program installation directory.

Anyone seen this happen? Should I wipe out a config file and start fresh?

Re: going into Configuration/F9 causes crash

Posted: 09 Jul 2013 22:41
by serendipity
DAnthrope wrote:I just installed 12.60 and now when I try to go into Tools->Configuration or use the F9 shortcut - the program silently crashes - no errors or anything and no log file in the program installation directory.

Anyone seen this happen? Should I wipe out a config file and start fresh?
Strange. Don't wipe, might be useful to debug. Close XY, Right-click your XY shortcut, click properties and in the target field add /fresh to the end.
Now start XY. Does it still happen?

Re: going into Configuration/F9 causes crash

Posted: 09 Jul 2013 23:13
by DAnthrope
Added /fresh - same behavior.

PS: Where exactly is my configuration data being stored anyway?

Re: going into Configuration/F9 causes crash

Posted: 09 Jul 2013 23:36
by grindax
.

Re: going into Configuration/F9 causes crash

Posted: 09 Jul 2013 23:51
by serendipity
DAnthrope wrote:Added /fresh - same behavior.
OK, how about if you copy XYplorer.exe to a new folder and run that exe?
Crash on entering config?

Re: going into Configuration/F9 causes crash

Posted: 10 Jul 2013 07:52
by Stefan
DAnthrope wrote:I just installed 12.60
Downloaded from where?
use the F9 shortcut - the program silently crashes
Which license do you use?

Re: going into Configuration/F9 causes crash

Posted: 10 Jul 2013 09:27
by admin
Stefan wrote:
use the F9 shortcut - the program silently crashes
Which license do you use?
Good question. This is almost certainly caused by using a crack. The topic should be renamed: Using a crack causes crash.