Thumbnail cache randomly rebuilds from scratch in folders set to thumbnail view (400x400) — no apparent trigger
Posted: 06 Jun 2026 16:30
Hi,
I'm experiencing a random thumbnail cache rebuilding issue that I cannot reproduce consistently.
My setup:
XYplorer version: 28.00.0600
Windows 10 (clean reinstall tested, issue persists)
Video files located on a HDD
XYplorer program and thumbnail cache located on SSD
Cache path: absolute path (not relative)
Cache size limit: 1000MB (current usage is well below the limit)
Settings confirmed:
"Cache thumbnails on disk" ✓
"Include local disks" ✓
"Create all thumbnails at once" ✓
Windows Storage Sense is disabled
The problem:
The thumbnail cache randomly rebuilds from scratch. This happens the moment I open a folder — the rebuild starts immediately upon entering.
This only occurs in folders where the view is set to thumbnail mode at 400x400 size. I have not tested other thumbnail sizes. The affected folders contain a large number of short video files, ranging from a few hundred to several thousand files per folder.
This does NOT happen every time. It occurs randomly — sometimes once every few days, sometimes twice in one day — with no obvious trigger. I frequently add and delete files in these folders, but that does not cause the rebuild.
Forcing shutdown does not cause the issue either. The rebuild happens at completely unpredictable times.
All thumbnails generate successfully after each rebuild. There are no files with permanently missing or broken thumbnails.
Additional notes:
I have reinstalled Windows and also tested with a fresh 30-day trial version of XYplorer. The issue occurs in both cases, which rules out a system-specific problem.
Is this a known issue? Could it be related to the 400x400 thumbnail size or the large number of video files? Any suggestions would be greatly appreciated.
Thank you.
I'm experiencing a random thumbnail cache rebuilding issue that I cannot reproduce consistently.
My setup:
XYplorer version: 28.00.0600
Windows 10 (clean reinstall tested, issue persists)
Video files located on a HDD
XYplorer program and thumbnail cache located on SSD
Cache path: absolute path (not relative)
Cache size limit: 1000MB (current usage is well below the limit)
Settings confirmed:
"Cache thumbnails on disk" ✓
"Include local disks" ✓
"Create all thumbnails at once" ✓
Windows Storage Sense is disabled
The problem:
The thumbnail cache randomly rebuilds from scratch. This happens the moment I open a folder — the rebuild starts immediately upon entering.
This only occurs in folders where the view is set to thumbnail mode at 400x400 size. I have not tested other thumbnail sizes. The affected folders contain a large number of short video files, ranging from a few hundred to several thousand files per folder.
This does NOT happen every time. It occurs randomly — sometimes once every few days, sometimes twice in one day — with no obvious trigger. I frequently add and delete files in these folders, but that does not cause the rebuild.
Forcing shutdown does not cause the issue either. The rebuild happens at completely unpredictable times.
All thumbnails generate successfully after each rebuild. There are no files with permanently missing or broken thumbnails.
Additional notes:
I have reinstalled Windows and also tested with a fresh 30-day trial version of XYplorer. The issue occurs in both cases, which rules out a system-specific problem.
Is this a known issue? Could it be related to the 400x400 thumbnail size or the large number of video files? Any suggestions would be greatly appreciated.
Thank you.