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Check for Updates Failed

Posted: 24 Jul 2020 11:31
by fabvit2
Windows 7 Pro 64 bit English
XYPlorer 20.90.0701 Beta

A soon as I perform an update 129; command I get an error:

Could not reach https://www.xyplorer.com/version_beta.php.
Version:
Error: Failed to open remote file.

I have performed some test on my other Windows 7 laptop, also changing the internet connection to another provider.
On windows 10 everything is fine and I can update, I tested this on a VM setup just for this troubleshooting purpose.

I then started a wireshark troubleshooting session where I have spotted that the connection is reset every time XYPlorer executes update 129;

Please note that the last available Beta version is correctly displayed if I manually open https://www.xyplorer.com/version_beta.php in Firefox.

This error manifested itself some days ago. Before I was able to issue update 129; without any problem.

All the software running on my machine autoupdate without problem, only XYPlorer has this problem since some day ago.

Any idea?

Re: Check for Updates Failed

Posted: 24 Jul 2020 12:21
by admin
Works fine here. No idea. :|

Re: Check for Updates Failed

Posted: 17 Jan 2021 01:52
by pigsy
I've been getting this error (Error: Failed to open remote file) for months now. I'm still on version 20.90.0700. Also a Windows 7 Pro 64 bit.

I have Tunnelbear VPN installed. It doesn't help when I disable it.

Only one other site I can't connect to is the Steam Game BeamNG.drive. All other sites and can connect to fine.

Re: Check for Updates Failed

Posted: 17 Jan 2021 02:03
by highend
"Error: Failed to open remote file." -> You're blocking outbound transfer for XYplorer.exe in your firewall...