Check for Updates Failed

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When reporting a bug, please include the following information: your XYplorer version (e.g., v27.90.0047), your Windows version (e.g., Win 11), and your screen scaling percentage (e.g., 125%). We recommend adding your Windows version and screen scaling percentage to your profile or signature. This will make debugging much easier for us.
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fabvit2
Posts: 41
Joined: 05 Sep 2014 11:01

Check for Updates Failed

Post by fabvit2 »

Windows 7 Pro 64 bit English
XYPlorer 20.90.0701 Beta

A soon as I perform an update 129; command I get an error:

Could not reach https://www.xyplorer.com/version_beta.php.
Version:
Error: Failed to open remote file.

I have performed some test on my other Windows 7 laptop, also changing the internet connection to another provider.
On windows 10 everything is fine and I can update, I tested this on a VM setup just for this troubleshooting purpose.

I then started a wireshark troubleshooting session where I have spotted that the connection is reset every time XYPlorer executes update 129;

Please note that the last available Beta version is correctly displayed if I manually open https://www.xyplorer.com/version_beta.php in Firefox.

This error manifested itself some days ago. Before I was able to issue update 129; without any problem.

All the software running on my machine autoupdate without problem, only XYPlorer has this problem since some day ago.

Any idea?
Last edited by fabvit2 on 24 Jul 2020 12:28, edited 1 time in total.

admin
Site Admin
Posts: 64886
Joined: 22 May 2004 16:48
Location: Win8.1, Win10, Win11, all @100%
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Re: Check for Updates Failed

Post by admin »

Works fine here. No idea. :|

pigsy
Posts: 5
Joined: 09 Apr 2013 21:12

Re: Check for Updates Failed

Post by pigsy »

I've been getting this error (Error: Failed to open remote file) for months now. I'm still on version 20.90.0700. Also a Windows 7 Pro 64 bit.

I have Tunnelbear VPN installed. It doesn't help when I disable it.

Only one other site I can't connect to is the Steam Game BeamNG.drive. All other sites and can connect to fine.

highend
Posts: 14571
Joined: 06 Feb 2011 00:33
Location: Win Server 2022 @100%

Re: Check for Updates Failed

Post by highend »

"Error: Failed to open remote file." -> You're blocking outbound transfer for XYplorer.exe in your firewall...
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