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icons missing for certain file extension in version 6.30.00
Posted: 30 Aug 2007 10:29
by chrisge
hello !
there's something wrong to me since I've updated to version 6.20.00.
same after update to 6.30
There's no more icon for all office file and pdf files...
see by yourself:
in XYPlorer:
in windows explorer:
Do you have an idea ????
thanks in advance.
Re: icons missing for certain file extension in version 6.20
Posted: 30 Aug 2007 10:44
by admin
chrisge wrote:Do you have an idea ????
No. Very weird! Which was the last version without this problem?
Posted: 30 Aug 2007 10:59
by chrisge
I guess it was version 6.00.0011. but not sure...
I don't know if other users have the same problem....
Posted: 30 Aug 2007 11:03
by admin
chrisge wrote:I guess it was version 6.00.0011. but not sure...
I don't know if other users have the same problem....
Did you try to reboot? It's just too strange. You also might play around with the icon settings in Configuration / Advanced...
Posted: 30 Aug 2007 11:04
by admin
PS: did you install a new Office or PDF version?
Posted: 30 Aug 2007 11:12
by chrisge
here is my advanced tab.
look if you see something wrong....
I didn't install or modiy anything in office or adobe pdf since I have made my update....
I'will perform a reboot...
Posted: 30 Aug 2007 11:18
by admin
chrisge wrote:here is my advanced tab.
look if you see something wrong....
Looks like mine.
When you show the shell properties of those files (context menu | Properties), can you see the expected icon in that little Properties dialog?
Posted: 30 Aug 2007 11:31
by chrisge
after reboot it's the same problem....
heres is the properties for pdf and doc files.
I't's strange because if I dbl-clik on it it starts correctly. it's only the icon which is missing...
Posted: 30 Aug 2007 11:45
by admin
chrisge wrote:heres is the properties for pdf and doc files.
I't's strange because if I dbl-clik on it it starts correctly. it's only the icon which is missing...
Aha! So I had the right intuition. There's something wrong with your Office/Adobe installation. Something in your registry is confused...
But why does WE show the icons anyway? Probably because it is not as optimized as XY...
Posted: 30 Aug 2007 11:57
by chrisge
I think the opposite !
because I tried to change icon in file properties of Windows explorer and change again with the correct icon and it still ok in WE and not in XY...
And I didn't make any change in office or adobe installation....
but you're cool so I will try to make a "repair" in office installation...
Posted: 30 Aug 2007 11:59
by admin
chrisge wrote:I think the opposite !
because I tried to change icon in file properties of Windows explorer and change again with the correct icon and it still ok in WE and not in XY...
And I didn't make any change in office or adobe installation....
XY will show it when your shell properties show it.
As long as you are the only one, I stay relaxed...
Posted: 30 Aug 2007 12:12
by chrisge
we will see....
Posted: 30 Aug 2007 16:09
by j_c_hallgren
FWIW: I'm on 6.20.11 with W2K and my icons are working just fine!
I've had issues before when I added new products that caused total nbr of icons to be more than Windows cache could handle, and icons appeared to be mixed up or flaky...I don't remember if it was on this PC or old W98 one that I had to tweak a Registry entry to bump the icon cache size.
Posted: 30 Aug 2007 16:24
by chrisge
by the way, I have perform a repair for all Office 2003 and Acrobat 8 and now It looks ok.
very strange !!!!
Posted: 30 Aug 2007 17:51
by admin
j_c_hallgren wrote:I've had issues before when I added new products that caused total nbr of icons to be more than Windows cache could handle, and icons appeared to be mixed up or flaky...I don't remember if it was on this PC or old W98 one that I had to tweak a Registry entry to bump the icon cache size.
I remember this from Win95, but never happened in XP.