icons missing for certain file extension in version 6.30.00

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chrisge
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Joined: 03 Nov 2006 12:05
Location: switzerland

icons missing for certain file extension in version 6.30.00

Post by chrisge »

hello !

there's something wrong to me since I've updated to version 6.20.00.
same after update to 6.30

There's no more icon for all office file and pdf files...

see by yourself:

in XYPlorer:

Image

in windows explorer:

Image

Do you have an idea ????

thanks in advance.
Last edited by chrisge on 02 Oct 2007 10:59, edited 2 times in total.
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admin
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Re: icons missing for certain file extension in version 6.20

Post by admin »

chrisge wrote:Do you have an idea ????
No. Very weird! Which was the last version without this problem?
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chrisge
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Joined: 03 Nov 2006 12:05
Location: switzerland

Post by chrisge »

I guess it was version 6.00.0011. but not sure...

I don't know if other users have the same problem....
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Post by admin »

chrisge wrote:I guess it was version 6.00.0011. but not sure...

I don't know if other users have the same problem....
Did you try to reboot? It's just too strange. You also might play around with the icon settings in Configuration / Advanced...
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Post by admin »

PS: did you install a new Office or PDF version?
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chrisge
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Post by chrisge »

here is my advanced tab.
look if you see something wrong....

I didn't install or modiy anything in office or adobe pdf since I have made my update....

I'will perform a reboot...


Image
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Post by admin »

chrisge wrote:here is my advanced tab.
look if you see something wrong....
Looks like mine.

When you show the shell properties of those files (context menu | Properties), can you see the expected icon in that little Properties dialog?
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chrisge
Posts: 28
Joined: 03 Nov 2006 12:05
Location: switzerland

Post by chrisge »

after reboot it's the same problem....

heres is the properties for pdf and doc files.

I't's strange because if I dbl-clik on it it starts correctly. it's only the icon which is missing...

Image

Image
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Post by admin »

chrisge wrote:heres is the properties for pdf and doc files.

I't's strange because if I dbl-clik on it it starts correctly. it's only the icon which is missing...
Aha! So I had the right intuition. There's something wrong with your Office/Adobe installation. Something in your registry is confused...

But why does WE show the icons anyway? Probably because it is not as optimized as XY... :wink:
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chrisge
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Post by chrisge »

I think the opposite ! :lol:

because I tried to change icon in file properties of Windows explorer and change again with the correct icon and it still ok in WE and not in XY...

And I didn't make any change in office or adobe installation....

but you're cool so I will try to make a "repair" in office installation... :wink:
Last edited by chrisge on 30 Aug 2007 12:00, edited 1 time in total.
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Post by admin »

chrisge wrote:I think the opposite ! :lol:

because I tried to change icon in file properties of Windows explorer and change again with the correct icon and it still ok in WE and not in XY...

And I didn't make any change in office or adobe installation....
XY will show it when your shell properties show it.

As long as you are the only one, I stay relaxed... :)
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chrisge
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Post by chrisge »

we will see....
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Post by j_c_hallgren »

FWIW: I'm on 6.20.11 with W2K and my icons are working just fine! :D

I've had issues before when I added new products that caused total nbr of icons to be more than Windows cache could handle, and icons appeared to be mixed up or flaky...I don't remember if it was on this PC or old W98 one that I had to tweak a Registry entry to bump the icon cache size.
Still spending WAY TOO much time here! But it's such a pleasure helping XY be a treasure!
(XP on laptop with touchpad and thus NO mouse!) Using latest beta vers when possible.
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chrisge
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Post by chrisge »

by the way, I have perform a repair for all Office 2003 and Acrobat 8 and now It looks ok.

very strange !!!!
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Post by admin »

j_c_hallgren wrote:I've had issues before when I added new products that caused total nbr of icons to be more than Windows cache could handle, and icons appeared to be mixed up or flaky...I don't remember if it was on this PC or old W98 one that I had to tweak a Registry entry to bump the icon cache size.
I remember this from Win95, but never happened in XP.
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