Tech Support?

[rcobbtx]

Where do I go for Tech support. Is the Forum all that's offered?

[highend]

[removed the mail address; forum is the way to go -- admin]

Why don't you try it in the forum first?

Moved to the proper part of the forum...

[rcobbtx]

I purchased a key on 2016-03-31. It does not work on current download. I get this error.
"Your Standard License Pro is valid only for versions released before 2013-04-21.
Please upgrade your license, or downgrade to a previous version.
Click OK to open the order page in your web browser now."
Any ideas. Thanks

[admin]

So it's a license problem. In this case it's indeed better to contact support via email:
http://www.xyplorer.com/support.php#mailform

[gregjohnsondsm]

I consider it annoying and poor form to offer an upgrade, allow installation and then say " sorry, you have to downgrade or purchase new license".
Bad design of installation procedure, which can only translate into bad design of product software.
Or it is a marketing trick / trap which is even more offensive.

Greg Johnson
gjohnson@energycontroltechnologies.com

[admin]

Thanks for the report. I will see if I can improve that experience.

Question: Did you use the self-update right from the app?

BTW, it's easy to downgrade to the last version your license is good for:
https://www.xyplorer.com/freezer.php

[admin]

OK, thanks for the hint. The next version will warn you in this case: