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Installation problems with 12.90

Posted: 23 Sep 2013 00:39
by CookieMonster
When I try to install version 12.90. I encounter this error, which prevents me from installing.

Image

Re: Installation problems with 12.90

Posted: 23 Sep 2013 00:49
by Nighted
Sounds like XYplorer.exe might be stuck in memory?

Re: Installation problems with 12.90

Posted: 23 Sep 2013 00:51
by CookieMonster
I shut it down before installing the update !

Re: Installation problems with 12.90

Posted: 23 Sep 2013 02:39
by Enternal
Just a quick check but I'm sure you ran the installer as Admin right? Otherwise you might need to use IObit Unlocker to figure out that is locking that file.

Re: Installation problems with 12.90

Posted: 23 Sep 2013 02:55
by CookieMonster
Enternal wrote:Just a quick check but I'm sure you ran the installer as Admin right? Otherwise you might need to use IObit Unlocker to figure out that is locking that file.
Of course I ran the installer as Administrator. That is standard procedure, any computer expert should know :)

Re: Installation problems with 12.90

Posted: 23 Sep 2013 08:04
by Marco
Try Unlocker.

Re: Installation problems with 12.90

Posted: 23 Sep 2013 09:41
by RalphM
CookieMonster wrote:Of course I ran the installer as Administrator. That is standard procedure, any computer expert should know :)
Though with XY it works quite well as a regular user too! (I haven't set XY to replace WE completely, which might influence this)
I always install it as a regular user and never had a problem so far.

Re: Installation problems with 12.90

Posted: 23 Sep 2013 13:26
by CookieMonster
Unlocker looks like it's full of malware and other software, this is odd why this is happening. Hopefully the author reads this thread.

Re: Installation problems with 12.90

Posted: 23 Sep 2013 15:44
by Marco
I don't know why you say this. Maybe it offers some toolbar during installation, but a wise pc user knows how to avoid this. And it does its work perfectly.

Re: Installation problems with 12.90

Posted: 23 Sep 2013 20:09
by xman
Unlocker is a great tool and I use it myself. But if you for some reason don't like it, you can try LockHunter instead, which has similar functionality.
http://lockhunter.com/

Re: Installation problems with 12.90

Posted: 24 Sep 2013 04:04
by CookieMonster
Both Unlocker and Lockhunder didn't solve the problem, as to why I can't install version 12.90

Re: Installation problems with 12.90

Posted: 24 Sep 2013 04:19
by xman
So what did those two tools show you? They should display whatever is blocking the given file (in this case xyplorer.exe). If nothing is blocking the file, did you try to just delete it and then run the installator?

Re: Installation problems with 12.90

Posted: 24 Sep 2013 04:34
by CookieMonster
xman wrote:So what did those two tools show you? They should display whatever is blocking the given file (in this case xyplorer.exe). If nothing is blocking the file, did you try to just delete it and then run the installator?
I have deleted the file, three times and with that ran the installer, same issue arise !

Re: Installation problems with 12.90

Posted: 24 Sep 2013 05:32
by xman
Did you try to restart the computer? Other than that, you don't need to install anything, you can just download the portable version and extract it.

Re: Installation problems with 12.90

Posted: 24 Sep 2013 07:05
by CookieMonster
I can't restart the computer if it didn't install. Previous versions had no problem, this version, what the heck is going on !

Edit: Version 13.00 installed without any problems :)