XYplorer crashes when right clicking on list / tree items

Things you’d like to miss in the future...
Forum rules
:warnred20: :warnred20: :warnred20: :warnred20: :warnred20: READ THIS AND DO IT!!! :warnred20: :warnred20: :warnred20: :warnred20: :warnred20:

:info: Please include the following information:
1) Your XYplorer Version (e.g., v28.00.0801)
2) Your Windows Version (e.g., Win 11)
3) Your Screen Scaling Percentage (e.g., 125%).

:info: We strongly recommend adding your Windows Version and Screen Scaling Percentage to the Location field in your Profile or to your Signature. That way, you only have to type them once, and we won't have to search for that vital information.

:info: When attaching an Image, please use the Attachment tab at the bottom of your post and click "Add files".

:warnred20: :warnred20: :warnred20: :warnred20: :warnred20: READ THIS AND DO IT!!! :warnred20: :warnred20: :warnred20: :warnred20: :warnred20:
Post Reply
pospi
Posts: 9
Joined: 30 Aug 2008 03:52

XYplorer crashes when right clicking on list / tree items

Post by pospi »

Title says it all. I just upgraded to 8.8 and it started happening. Anyone else encountered the same problem before? Could be a configuration issue, but I'm not sure.

j_c_hallgren
XY Blog Master
Posts: 5826
Joined: 02 Jan 2006 19:34
Location: So. Chatham MA/Clearwater FL
Contact:

Re: XYplorer crashes when right clicking on list / tree items

Post by j_c_hallgren »

Not had this issue, but given that right-click relates to context menus and thus shell extensions, are there any other problems with right-click on your system with things beside XY or is it just XY? Also, did it just occur with a particular vers of XY or with any vers?
Still spending WAY TOO much time here! But it's such a pleasure helping XY be a treasure!
(XP on laptop with touchpad and thus NO mouse!) Using latest beta vers when possible.

pospi
Posts: 9
Joined: 30 Aug 2008 03:52

Re: XYplorer crashes when right clicking on list / tree items

Post by pospi »

Yeah that's what I figured... I've managed to fix it now (not ENTIRELY sure how ;)) - think it may have been a missing script file that did it.
Either that or the simple act of turning the computer off and forgetting about it for a day.

Vocalpoint
Posts: 178
Joined: 06 Nov 2009 14:01

Re: XYplorer crashes when right clicking on list / tree items

Post by Vocalpoint »

Yes! This is/was tied to my comment in the thread about "temp non-responsive network shares"...but this is more like what I am seeing.

Under Windows 7 for sure - I am getting very very sporatic "freezes"...which then turn into a full blown crash...when right clicking on a folder in the tree. Local for sure as I got one of these this morning...when it happens on a local folder - I am able to shut XY right down and force it off...but when this happens on a network share - I got stuck in such a nasty crash a few days ago that I had to do a hard reset...

This has only become an issue with 8.80....never seen it before this version...
OS: Win 11 25H2 Pro x64 | XY: 27.20.800 (x32)| Display: 1920x1080 @ 60hz

admin
Site Admin
Posts: 65331
Joined: 22 May 2004 16:48
Location: Win8.1, Win10, Win11, all @100%
Contact:

Re: XYplorer crashes when right clicking on list / tree items

Post by admin »

Vocalpoint wrote:Yes! This is/was tied to my comment in the thread about "temp non-responsive network shares"...but this is more like what I am seeing.

Under Windows 7 for sure - I am getting very very sporatic "freezes"...which then turn into a full blown crash...when right clicking on a folder in the tree. Local for sure as I got one of these this morning...when it happens on a local folder - I am able to shut XY right down and force it off...but when this happens on a network share - I got stuck in such a nasty crash a few days ago that I had to do a hard reset...

This has only become an issue with 8.80....never seen it before this version...
Crashes on right-clicking are in 100% of all cases caused by third party shell extensions. Anything suspicious in your context menu?

Vocalpoint
Posts: 178
Joined: 06 Nov 2009 14:01

Re: XYplorer crashes when right clicking on list / tree items

Post by Vocalpoint »

admin wrote:Crashes on right-clicking are in 100% of all cases caused by third party shell extensions. Anything suspicious in your context menu?
Hmm...I have Tag N Rename installed...WinRAR...ESET AV...my usual complement of tools...nothing oddball or esoteric tho....this core set of tools has been in use for years...

To compare - I haven't seen a single crash like this with 8.80 in Vista Business SP2 - with the identical utilities installed...

Ideas? I can give you a more detailed list when I get back to the machine....

Cheers!

VP
OS: Win 11 25H2 Pro x64 | XY: 27.20.800 (x32)| Display: 1920x1080 @ 60hz

admin
Site Admin
Posts: 65331
Joined: 22 May 2004 16:48
Location: Win8.1, Win10, Win11, all @100%
Contact:

Re: XYplorer crashes when right clicking on list / tree items

Post by admin »

Vocalpoint wrote:
admin wrote:Crashes on right-clicking are in 100% of all cases caused by third party shell extensions. Anything suspicious in your context menu?
Hmm...I have Tag N Rename installed...WinRAR...ESET AV...my usual complement of tools...nothing oddball or esoteric tho....this core set of tools has been in use for years...

To compare - I haven't seen a single crash like this with 8.80 in Vista Business SP2 - with the identical utilities installed...

Ideas? I can give you a more detailed list when I get back to the machine....

Cheers!

VP
Between 8.70 and 8.80 nothing concerning the shell context menu was changed in the code. Therefore I don't know where to look. No blood trace.

Vocalpoint
Posts: 178
Joined: 06 Nov 2009 14:01

Re: XYplorer crashes when right clicking on list / tree items

Post by Vocalpoint »

admin wrote:Between 8.70 and 8.80 nothing concerning the shell context menu was changed in the code. Therefore I don't know where to look. No blood trace.
Hmm...it must be something either in 7 or I may have some rogue extension wreaking havoc.

However - Windows 7 has exposed enough rough edges in the past few weeks that I will be removing it this weekend and returning to Vista SP2...I will get that all sorted and then see if I can kick this error into gear again....

As mentioned tho - I had 8.80 in play back in late Dec - a few weeks prior to my Windows 7 testing and it was a solid as can be - even with the same tools installed....
OS: Win 11 25H2 Pro x64 | XY: 27.20.800 (x32)| Display: 1920x1080 @ 60hz

Vocalpoint
Posts: 178
Joined: 06 Nov 2009 14:01

Re: XYplorer crashes when right clicking on list / tree items

Post by Vocalpoint »

Just an update on this - I wiped the machine (due to ongoing hassles with Windows 7) and went back to Vista 64 Business SP2 - and just as I expected - I have not encountered a single issue, freeze, glitch or anything...with all the usual suspects appearing on the context menu....just the way it was with 8.80 (Dec 2009) prior to this short Windows 7 test

I am certain there is a ghost in the machine when XY is used with Windows 7...can;t say what''s happening with that OS in play - but it's smooth sailing now....

Cheers!

VP
OS: Win 11 25H2 Pro x64 | XY: 27.20.800 (x32)| Display: 1920x1080 @ 60hz

Post Reply