JPG preview shows "Can't decode" only for files inside OneDrive folder (P: drive)

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Leuchtturmhoernum
Posts: 2
Joined: 18 May 2021 09:22

JPG preview shows "Can't decode" only for files inside OneDrive folder (P: drive)

Post by Leuchtturmhoernum »

XYploren Version 28.30.2200 (64bit)
Windows 11
Screen Scaling Percentage 100%

Hi,

I'm running XYplorer 28.30.2200 (64-bit) on Windows.

Issue: JPG files located inside my OneDrive folder (P:\OneDrive\Desktop\...) show "Can't decode" in the preview pane. The same JPG files, when viewed in a completely different (non-OneDrive) folder, e.g. C:\Windows\Web\Wallpaper, preview correctly without any issue.

Setup details:

OneDrive folder location was recently moved to a non-system drive (P:\OneDrive)
Files on Demand is enabled
The affected file is fully downloaded/available locally (confirmed: opens normally in Windows Explorer with a working thumbnail and preview)
The issue persists after: refreshing the folder (F5), restarting XYplorer completely, and opening the folder in a new tab

Steps to reproduce:

Navigate to a folder inside the OneDrive sync folder (e.g. P:\OneDrive\Desktop\SomeFolder)
Select a JPG file that is fully downloaded (not a cloud-only placeholder)
Preview pane shows "Can't decode" instead of the image
Copy/view the same file from a non-OneDrive path — preview works fine

Is this a known issue with XYplorer's preview handling of files on OneDrive-synced drives (especially non-system drives)? Any workaround or fix would be appreciated.

Thanks!

admin
Site Admin
Posts: 67072
Joined: 22 May 2004 16:48
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Re: JPG preview shows "Can't decode" only for files inside OneDrive folder (P: drive)

Post by admin »

If the files only exist on the remote drive, previewing them is not possible. They must be downloaded first (aka make available offline).


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