Creating sub-folder by rename + insert \ = XY Hangs for 50 seconds.

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Jeeves
Posts: 130
Joined: 15 May 2008 07:57

Creating sub-folder by rename + insert \ = XY Hangs for 50 seconds.

Post by Jeeves »

1. 28.30.1700 (64bit)
2. Win 10 Pro
3. 100%

I have two copies of XY, Both on Win 10, 100% scaling, both up-to-date, both use nvme drives.

If I add a slash to a folder name (to easily create a subfolder from the name) (There's a setting that controls this particular ability, but I don't recall what it is):
On PC #1 - The response is near instantaneous. Folder is created, usable immediately.
On PC #2 - The same task takes 30-60s for XY to become responsive again; However, if I look at the folder with another application, it performs the task essentially immediately.

This problem has been around as long as I can remember, however it was only recently that I tried the same thing on another pc.

Attached is a screen recording. I tried to add an MP4 as well, since it is annoying to wait 50seconds but I don't think it let me.
Here is a link to the mp4 scren recording so you can skip ahead: https://savedly.net/f/u6x424qh


So;
1. Why is this happening?
or
2. How can I troubleshoot when an action in XY takes a long long time?
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admin
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Re: Creating sub-folder by rename + insert \ = XY Hangs for 50 seconds.

Post by admin »

Is a network path involved?

Jeeves
Posts: 130
Joined: 15 May 2008 07:57

Re: Creating sub-folder by rename + insert \ = XY Hangs for 50 seconds.

Post by Jeeves »

admin wrote: 11 Aug 2026 10:54 Is a network path involved?
No. The example demonstrated was under C:\, on the NVME as mentioned.

admin
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Re: Creating sub-folder by rename + insert \ = XY Hangs for 50 seconds.

Post by admin »

Same behavior with the 32-bit XYplorer?

Jeeves
Posts: 130
Joined: 15 May 2008 07:57

Re: Creating sub-folder by rename + insert \ = XY Hangs for 50 seconds.

Post by Jeeves »

admin wrote: 14 Aug 2026 08:58 Same behavior with the 32-bit XYplorer?
I have not used it since the upgrade; But as I recall, I'm pretty sure this was an issue in that version as well.

admin
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Re: Creating sub-folder by rename + insert \ = XY Hangs for 50 seconds.

Post by admin »

1) It happens 100% each time?
2) With any path, or only there?

Jeeves
Posts: 130
Joined: 15 May 2008 07:57

Re: Creating sub-folder by rename + insert \ = XY Hangs for 50 seconds.

Post by Jeeves »

admin wrote: 14 Aug 2026 21:10 1) It happens 100% each time?
2) With any path, or only there?
1) Yes, here's two different drives, an SSD and a removable USB, same thing. Always.
2) I thought I'd answered this already, so I'm not sure I understand the question. But Any path that I add a slash to, to create a sub-directory, yes. Doesn't matter if it's empty, has files, or which drive it is on. (see attachments)
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admin
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Re: Creating sub-folder by rename + insert \ = XY Hangs for 50 seconds.

Post by admin »

Can't explain it. It works instantly here all the time.

Jeeves
Posts: 130
Joined: 15 May 2008 07:57

Re: Creating sub-folder by rename + insert \ = XY Hangs for 50 seconds.

Post by Jeeves »

admin wrote: 16 Aug 2026 09:08 Can't explain it. It works instantly here all the time.
Understood. How can I troubleshoot this, debug it, log it, something?

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Re: Creating sub-folder by rename + insert \ = XY Hangs for 50 seconds.

Post by admin »

Currently there is no way to dig into this within the app. Which leaves you with comparing your systems: What might be the crucial difference between the fast one and the slow one?

Jeeves
Posts: 130
Joined: 15 May 2008 07:57

Re: Creating sub-folder by rename + insert \ = XY Hangs for 50 seconds.

Post by Jeeves »

admin wrote: 20 Aug 2026 16:00 Currently there is no way to dig into this within the app. Which leaves you with comparing your systems: What might be the crucial difference between the fast one and the slow one?
I tested ::fresh the other night, and after enabling 'allow move on rename' it's near instant on the 'slow' pc. That means it's an XY configuration/bug problem.
Admittedly, I've had a license for a almost 20 years at this point. I'm sure my ini file has lots of old, dead tweaks and changes in it.
But, this points to the fact that it's not a problem between two PC's, it's a problem somewhere within XY, right?

Is there a way to (at your leisure) put something in a build to record a trace log of some kind? I realize I'm edge case in this.

RalphM
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Re: Creating sub-folder by rename + insert \ = XY Hangs for 50 seconds.

Post by RalphM »

Ever tried to copy the ini from PC1 to PC2 and see if it makes a difference?
If it does, compare the two ini files to find the differences.
Ralph :)
(OS: W11 25H2 Home x64 - XY: Current x64 beta - Office 2024 64-bit - Display: 1920x1080 @ 125%)

Jeeves
Posts: 130
Joined: 15 May 2008 07:57

Re: Creating sub-folder by rename + insert \ = XY Hangs for 50 seconds.

Post by Jeeves »

RalphM wrote: 21 Aug 2026 02:23 Ever tried to copy the ini from PC1 to PC2 and see if it makes a difference?
If it does, compare the two ini files to find the differences.
Probably harder than it sounds considering that (I'll continue using slow and fast) the Fast PC's ini started out as a copy of Slow PC and the ini file at the moment looks like 120KB, while the fast pc is 200kb.

RalphM
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Joined: 27 Jan 2005 23:38
Location: Cairns, Australia

Re: Creating sub-folder by rename + insert \ = XY Hangs for 50 seconds.

Post by RalphM »

Just backup/rename the current ini of the slow pc and copy the one from the fast one over to see if it makes a difference for this problem.
If not delete that copied ini and restore/rename the old one again.
Are you doing completely different things on the two pc's so you want to keep the ini's as they are?
Ralph :)
(OS: W11 25H2 Home x64 - XY: Current x64 beta - Office 2024 64-bit - Display: 1920x1080 @ 125%)

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Re: Creating sub-folder by rename + insert \ = XY Hangs for 50 seconds.

Post by admin »

I'm curious to see what comes out. 50 seconds is a long time. It will probably be some heavy columns or a script triggered by custom event actions.

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