[Beta] Video preview - Playing failed: Class not registered

[bobfleming]

I can open a video fine, but the preview shows a still image and below that, the attached error.

Any ideas?

[phred]

What version of XY?
What version of Windows?
What file format?

[bobfleming]

Sorry, will try to provide less info next time :/

Win 11
XYP 28.30.1309
File format: mp4

[admin]

That's a rare error, but it probably means that you're missing some codec.

This script will provide additional insight:

Code: Select all

text get("previewhandler", "mp4");

[bobfleming]

Returns "No preview handler found for mp4 files." Re codec presence, videos play in windows media player.

[admin]

Is that a new problem?

[bobfleming]

Can't say either way.

[admin]

Untick "Configuration | Preview | Preview | Audio/Video preview | Use native handling in the preview pane" and try to play the video in the Preview Pane (Ctrl+F11).

[bobfleming]

Makes no difference.

[admin]

Out of ideas for now.

[Horst]

Install the K-Lite Codec Pack (Standard)
and it will play mp4 with any software.