[Solved]Crash on every first start

[johnhsq]

Whenever I restart my computer and the first time I open XYplorer, it always crashes (not responding). I have to force close it and restart it again to have it work.
I am using it on Win11 professional, version is 23.70, Lifetime License Pro, the license granted to "Shiqi He"
I have attached my computer info and software info in the attachment

Solution found: Turn off the "Always show folder size" option in the configuration, I turned it off and the program worked well, not sure why that happened

[johnhsq]

Well, I noticed that it is not just the first start, I closed the XYplorer for a while and reopened it, not responding

[admin]

But sometimes it works normally?

[johnhsq]

But sometimes it works normally?

Yes, when it is not responding, I close it, and it works well when I restart it.
However, the last time I closed it and waited like 15 minutes, it was not responding again.

[admin]

And it only happens at startup? Once it works, it works all the time?

[johnhsq]

And it only happens at startup? Once it works, it works all the time?

Yes, it either freezes at startup or works almost all the time

[admin]

If you like you can try it with this version: viewtopic.php?p=203526#p203526

It has special debug code that might throw an error message at startup when things go wrong again.

[johnhsq]

If you like you can try it with this version: viewtopic.php?p=203526#p203526

It has special debug code that might throw an error message at startup when things go wrong again.

I installed the version in the thread using the "Installer Package", when I opened it up, the same thing happened, not responding and no exception message was thrown. By the way how can the program possibly throw an exception when it is not responding? Is there a log or something like that?

[johnhsq]

This is what the program seems to be doing when not responding, I am not sure if this will help, just FYI

1.png

[johnhsq]

I turned off "Always show folder size" and things seems to get normal. It's weird that I once thought the program was just calculating folders' size during "Not responding" so I just need to wait, but it was still "Not responding" after half hour.

[admin]

Didn't it say "calculating folder sizes..." in the status bar? Didn't pressing ESC stop it right away? (Rule: if something in Windows is not responding for a longer time the first thing you do is press ESC)