Crash when creating a directory on SMB share

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o7blue
Posts: 126
Joined: 22 Dec 2020 07:10

Crash when creating a directory on SMB share

Post by o7blue »

This is a really inconsistent one so I'm not even sure how to get any meaningful information to report.

XY version: 23.10, first observed in approximately 21.80
Frequency: Pretty rare, lets say once per 100 directories created. I had one crash happen today, and the previous one was last week if not two weeks back.
Behavior: Seemingly at random XYplorer will crash with no error message right after creating a directory inside an SMB share. Configuration state is not saved and the state from the previous proper shutdown is used instead when launching XY anew. Navigating to the location where the crash happened, I can see the directory was successfully created.

This happened on both a Synology SMB share, as well as a TrueNAS SMB share. This does not happen whatsoever on local drives. I'm not sure about iSCSI, haven't used it long enough to gather enough data, but it hasn't happened there yet either.

Beyond having to re-open tabs that weren't saved due to the crash there don't seem to be any other negative consequences. In all fairness this isn't a big deal, but I thought I'd finally bring it up here before I forget again.
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JLoftus
Posts: 600
Joined: 22 Jan 2014 14:58

Re: Crash when creating a directory on SMB share

Post by JLoftus »

Just as a data point, I've been using XY with my Synology and Drobo NAS devices for years, and have not seen this behavior.
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VeeGee

Re: Crash when creating a directory on SMB share

Post by VeeGee »

I see this as well on my mapped network drive to a Synology (DS2419+). Same with the OP, it is random and very infrequent. When I right-click, New Folder in the pane that is mapped, XY crashes. No message, no warning, just a crash. After coming back into XY and navigating back to the folder where the folder was created, I see a new "New Folder" there, which I can rename and move on.

There is a CrashDump file created in the Windows APPDATA\Local\CrashDumps folder. I just chalked it up to some randomness and moved on. When it would happen again and I was doing exactly the same thing (new folder on NAS), I just started making my new folder in the other Pane (local drive) and moving it over to the NAS. I did this because I didn't really have any more information than what I was doing and figured I would get a "doesn't happen here" set of responses.
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admin
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Posts: 66620
Joined: 22 May 2004 16:48
Location: Win8.1, Win10, Win11, all @100%
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Re: Crash when creating a directory on SMB share

Post by admin »

We've had a number of rare crashes on New Folder reports, but I've never been able to reproduce or otherwise understand them. I'll keep an eye out.
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