Can't open pdf documents in 22.90

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kentcl
Posts: 14
Joined: 23 Jan 2013 18:56

Can't open pdf documents in 22.90

Post by kentcl »

When double-clicking a pdf-file, Adobe Acrobat DC reader starts, but no document is visible. In Windows Explorer it works.

Horst
Posts: 1340
Joined: 24 Jan 2021 12:27
Location: Germany

Re: Can't open pdf documents in 22.90

Post by Horst »

I guess this comes from some of the protected mode settings in Adobe.
Check that no Adobe is currently running while you try to open a PDF from XY.
Windows 11 Home, Version 25H2 (OS Build 26200.7309)
Portable x64 XYplorer (Actual version, including betas)
Display settings 1920 x 1080 Scale 100%
Everything 1.5.0.1402a (x64), Everything Toolbar 2.1.1, Listary Pro 6.3.6.99

kentcl
Posts: 14
Joined: 23 Jan 2013 18:56

Re: Can't open pdf documents in 22.90

Post by kentcl »

With Process Explorer I can see that Acrobat.exe opens as a subprocess to xyplorer, but nothing more happens. I have to kill this subprocess in order to open Adobe as a standalone application.

kentcl
Posts: 14
Joined: 23 Jan 2013 18:56

Re: Can't open pdf documents in 22.90, end report

Post by kentcl »

Hello
I just found out that it works on another PC with the same versions of Windows 10 Pro, XYplorer 22.90 and Adobe so it must be related to this computer, not XYPlorer.

Horst
Posts: 1340
Joined: 24 Jan 2021 12:27
Location: Germany

Re: Can't open pdf documents in 22.90

Post by Horst »

Check and compare the Adobe settings
Windows 11 Home, Version 25H2 (OS Build 26200.7309)
Portable x64 XYplorer (Actual version, including betas)
Display settings 1920 x 1080 Scale 100%
Everything 1.5.0.1402a (x64), Everything Toolbar 2.1.1, Listary Pro 6.3.6.99

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