XYplorer crashes when previewing pdf

Things you’d like to miss in the future...
Post Reply
swisspm
Posts: 2
Joined: 27 Jan 2018 12:10

XYplorer crashes when previewing pdf

Post by swisspm »

Hello,

XYplorer has crashed on me several times today and it seems that the cause is when I preview a pdf file in the preview pane. The windows event log is set out below. I am not a computer expert so do not fully understand the message below.

Faulting application name: XYplorer.exe, version: 18.70.0.0, time stamp: 0x5a67281a
Faulting module name: pdfprevhndlr.dll_unloaded, version: 15.7.20033.2203, time stamp: 0x5507c49a
Exception code: 0xc0000005
Fault offset: 0x000095e7
Faulting process id: 0x1370
Faulting application start time: 0x01d3975dac727c5d
Faulting application path: C:\Program Files (x86)\XYplorer\XYplorer.exe
Faulting module path: pdfprevhndlr.dll
Report Id: 3d7c1cdd-3f54-4392-afdd-85901f351b9f
Faulting package full name:
Faulting package-relative application ID:

highend
Posts: 9870
Joined: 06 Feb 2011 00:33

Re: XYplorer crashes when previewing pdf

Post by highend »

Welcome to the forum.

If upgrading your Adobe Acrobat / PDF Reader to the latest version doesn't help, I'd suggest to
disable it's preview handler with the help of ShellExView (http://www.nirsoft.net/utils/shexview.html)
and install either Sumatra PDF (https://www.sumatrapdfreader.org/free-pdf-reader.html) or
PDF XChange-Viewer (https://www.tracker-software.com/produc ... nge-viewer)
and use their preview handler. Make sure you install the 32-bit versions of either of these two!
One of my scripts helped you out? Please donate via Paypal or paypal_donate (at) stdmail (dot) de

swisspm
Posts: 2
Joined: 27 Jan 2018 12:10

Re: XYplorer crashes when previewing pdf

Post by swisspm »

Many thanks Highend, PDF XChange Viewer did the trick.

lilivier
Posts: 23
Joined: 30 Mar 2016 11:49

Re: XYplorer crashes when previewing pdf

Post by lilivier »

I tried installing the 32-bit version of Sumatra but it seems is does not have the preview handler.
Only the 64-bit version has the preview handler.
Problem is the 64-bit version of Sumatra makes XYPlorer crash.

jupe
Posts: 1418
Joined: 20 Oct 2017 21:14
Location: 20H2 x64

Re: XYplorer crashes when previewing pdf

Post by jupe »

You need the 32 bit version, run the installer like this with /opt pdfpreviewer, or if you know how, extract the dlls and register them manually.

Image

lilivier
Posts: 23
Joined: 30 Mar 2016 11:49

Re: XYplorer crashes when previewing pdf

Post by lilivier »

Thanks it worked when installing with /opt pdfpreviewer ;)
Don't know why they removed the checkbox to register the previewer in the 32-bit version.

daniel347x
Posts: 18
Joined: 28 Apr 2014 15:54

Re: XYplorer crashes when previewing pdf

Post by daniel347x »

For anybody reading this who really wants an outstanding PDF previewer (given that Adobe's has problems, and the suggested ones aren't so great), if you have the money to spoon out, Bluebeam Revu has an excellent 32-bit PDF previewer (in addition to 64-bit) with a toggle to choose which one to use.

mikeyww
Posts: 54
Joined: 25 Feb 2019 13:08

Re: XYplorer crashes when previewing pdf

Post by mikeyww »

I'm on 64-bit Win 7 Pro. No luck for me yet. Adobe crashes XY. 32-bit PDF-XChange will not install on 64-bit systems. "SumatraPDF-3.1.2-install.exe /opt pdfpreviewer" does not generate a GUID. Revu costs $350. Foxit does not yield any preview.

Any other ideas?

highend
Posts: 9870
Joined: 06 Feb 2011 00:33

Re: XYplorer crashes when previewing pdf

Post by highend »

The 64-bit .msi (EditorV8.x64.msi) version of PDF-XChange-Editor installs additional 32-bit IFilters and works fine with XYplorer...
One of my scripts helped you out? Please donate via Paypal or paypal_donate (at) stdmail (dot) de

mikeyww
Posts: 54
Joined: 25 Feb 2019 13:08

Re: XYplorer crashes when previewing pdf

Post by mikeyww »

Thank you. I already had PDF-XChange installed but had not installed it with the Shell Extensions. I reinstalled it with Shell Extensions and found that it worked at that point. I guess that this is obvious in hindsight.

Stefan_E
Posts: 4
Joined: 27 Sep 2019 12:50

Re: XYplorer crashes when previewing pdf

Post by Stefan_E »

This bug still seems present: xyPlorer crashed twice on me today with exact same message in EventViewer.

I'm running a pretty plain vanilla Win-10 + Acrobat.

I was probably parked on a selected .pdf and the Preview window was enabled ... fine if it remains black as it does most the time (it would be nice to have preview, but I'm not going to install much other software for this ...) - crash of course is not so fine :naughty:

Stefan

admin
Site Admin
Posts: 50430
Joined: 22 May 2004 16:48
Location: Cologne, Win 8.1, Win 10
Contact:

Re: XYplorer crashes when previewing pdf

Post by admin »

Working on the 64-bit preview. That might help.
FAQ | XY News RSS | XY Twitter | Stay home! 🎸 Or wear a mask! 😷

Post Reply