64 Bit Context Menu Helper has Stopped Working

Things you’d like to miss in the future...
Forum rules
When reporting a bug, please include the following information: your XYplorer version (e.g., v27.90.0047), your Windows version (e.g., Win 11), and your screen scaling percentage (e.g., 125%). We recommend adding your Windows version and screen scaling percentage to your profile or signature. This will make debugging much easier for us.
Post Reply
n37
Posts: 19
Joined: 21 Feb 2012 00:13

64 Bit Context Menu Helper has Stopped Working

Post by n37 »

Since I installed version 17.10 this error happens when I try the 64 bit context menu.

admin
Site Admin
Posts: 64882
Joined: 22 May 2004 16:48
Location: Win8.1, Win10, Win11, all @100%
Contact:

Re: 64 Bit Context Menu Helper has Stopped Working

Post by admin »

Works fine here. :? Did you install any new 64-bit shell extensions recently?

n37
Posts: 19
Joined: 21 Feb 2012 00:13

Re: 64 Bit Context Menu Helper has Stopped Working

Post by n37 »

I'm using the same software as I have before. How can I repair this?

Faulting application name: ContextMenu64.exe, version: 1.2.4.0, time stamp: 0x5261cc00
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007fff00000002
Faulting process id: 0x2268
Faulting application start time: 0x01d20a1699a2e691
Faulting application path: C:\Program Files (x86)\XYplorer\ContextMenu64.exe
Faulting module path: unknown
Report Id: 690fdcfc-2146-4752-be29-82baeaed6e92
Faulting package full name:
Faulting package-relative application ID:

n37
Posts: 19
Joined: 21 Feb 2012 00:13

Re: 64 Bit Context Menu Helper has Stopped Working

Post by n37 »

I reinstalled Win10 and this is still happening. I've also reinstalled Xyplorer and used a new config.

For clarification this is happening when I click Show 64-bit Context Menu within xyplorer. If show 64bit context menu is checked in other>shell integration it also crashes.

It also happens in 17.00.0200

highend
Posts: 14571
Joined: 06 Feb 2011 00:33
Location: Win Server 2022 @100%

Re: 64 Bit Context Menu Helper has Stopped Working

Post by highend »

Does it happen with all recent versions? You can get the official ones from: https://www.xyplorer.com/freezer
to test that
One of my scripts helped you out? Please donate via Paypal

n37
Posts: 19
Joined: 21 Feb 2012 00:13

Re: 64 Bit Context Menu Helper has Stopped Working

Post by n37 »

I've narrowed down the issue to an incompatibility between ContextMenu64.exe and SpyShelter Firewall Keystroke Encryption module. Context menu and shell entries were entirely invalid and not the correct direction of troubleshooting for my case.

When enabled it causes the crash, when disabled behavior is proper.

I will be contacting SpyShelter after this post.

Post Reply