crash when right click on file and send by e-mail

[litig8rtenn]

When I right click on a file and send by e-mail, XYplorer stops working although the e-mail is successfully sent. A few times outlook also stopped working.

[nas8e9]

Hi and welcome,

Could you post some more information:
1. do you mean you right-click > Send to > Mail Recipient;
2. your XYplorer, Office and Windows versions (including whether they're 32- or 64-bit);
3. does sending e-mail from Windows Explorer using the same command path, work correctly?

[litig8rtenn]

Thanks for any help you can give.

1. yes, I select a file from the file tree (I guess that's the correct terminology), right-click>Send to>Mail Recipient. That opens an e-mail message in Outlook 2010 version 14.0.6112.5000 (32 bit). The e-mail sends and is received successfully with the attachment but then message comes up saying XYplorer has stopped working.

2. XYplorer is version 10.80.0200. Windows 7 Professional 64 bit

3. the e-mail also works when sent from Windows Explorer

[nas8e9]

Thank you for the info. I've tried it myselfself but with the 64-bit version of Outlook 2010, which works for me.

Unfortunately, I can only offer some generic advice:
1. I'd first try the latest beta (10.90.0301 at the moment) from here;
2. secondly, I'd try excluding both XYplorer.exe and XYcopy.exe from your security software's on-access scanner;
3. finally, I'd try running XYplorer temporarily with a clean profile as described here.

Edited to add: On reflection, my guess would be that the problem lies in your use of the right-click menu, which by default includes menu items for third-party shell extensions. The mere display of the right-click menu loads these (potentially buggy) extensions's code in XYplorer's process.

In order to test this theory, could you enable Configuration > Extended > Context Menus > Hide shell extensions from context menu, and then try e-mailing again?

[litig8rtenn]

Thanks again. I tried solutions 1, 2, and 3, and none worked. Hide shell extensions in configuration allowed me to simply copy the file and paste it to an e-mail and send it without xyplorer stopping, so maybe that is the only way it will work. My problem now is that my xyplorer version 10.80.0200 was a licensed version and now that I've changed to 10.90.0301, I have a trial version. Any way to revert to 10.80.0200?

[j_c_hallgren]

Any way to revert to 10.80.0200?

Hi and welcome to the XY forums!

Let's hope you have backups of your INI because XY doesn't have any way to revert itself...because we presume folks have a lifetime license -or- are still in trial so upgrading would have no effect on license.

[Stefan]

My problem now is that my xyplorer version 10.80.0200 was a licensed version
and now that I've changed to 10.90.0301, I have a trial version.
Any way to revert to 10.80.0200?

No. 10.80.0.200 was the licensed GOTD version.
If you have overwritten this exe file by an update you have dropped your giveaway license *1.

*1

Giveaway of the Day - free licensed XYplorer 10.80 - (2012-02-06)c.png (4.14 KiB) Viewed 2694 times

http://www.xyplorer.com/xyfc/viewtopic. ... 811#p68811



Just take a look into your backup (you have done one before changing, right?) and copy that exe*2 into your XYplorer folder.

*2
XYplorer.exe, v10.80.0.200, 4.861.952 Bytes, 03.02.2012 15:21 , MD5 fc1f1d91fd8c89c754f989a0daa37f2c

[litig8rtenn]

Thanks to everyone for the input. I can see that much of this is over my head. I failed to mention that my version is the GOTD version as one of the posters mentioned. I had not backed up anything regarding XYplorer but apparently got lucky in spite of myself. I found a shortcut on my desktop and when I opened the program from that shortcut it was version 10.80.0200. So maybe I did have a backup of the INI file without even knowing it?? Now I wonder if I need to uninstall the beta version 10.90.0301 or just leave well enough alone. I would still like to be able to right click and e-mail, so if anyone else has any ideas about that, it would be appreciated.

[nas8e9]

The fact that Hide shell extensions, made the crashing stop, points to a compatibility problem between XYplorer and one or more shell extensions.

You could use something like NirSoft's ShellExView to selectively disable shell extensions until you've found the culprit. Separately, if there are updates for the apps that install shell extensions, you could try applying those in the hope that they contain relevant bug-fixes.

[Stefan]

I found a shortcut on my desktop
and when I opened the program from that shortcut it was version 10.80.0200.
So maybe I did have a backup of the INI file without even knowing it??

That's good.
But in this special case it's the exe which is important for you to keep. The ini file only if you want to keep your settings.
(Note: That's different from an purchased version, where the ini is the important part.)

You should make an backup of that installation to keep it behind the next accident.
If you don't know how, follow this steps:
- start XYplorer from that desktop link.
- open menu "Scripting > Run Script..."
- paste the script from below in (preserve the leading space!).
- click OK and wait a few seconds,
- then find an new folder on your desktop with an copy of the XYplorer installation

Code: Select all

  $destination_location = "%UserProfile%\Desktop\XYplorerBackup\<date yyyy-mm-dd>"; 
    $on_collision = 4; 
    $preserve_dates = 3;
    $create_log = 0;
    $pop_stats = 0;

    backupto "$destination_location", "<xypath>", $on_collision, $preserve_dates, $create_log, $pop_stats;

    if (exists("<xypath>\startup.ini") == 1){
       if (getkey("Path", "AppData", "<xypath>\startup.ini") != "<xypath>"){
          backupto "$destination_location", "<xydata>", $on_collision, $preserve_dates, $create_log, $pop_stats;
       }
    }

   Msg "Backup done."; 

Now I wonder if I need to uninstall the beta version 10.90.0301 or just leave well enough alone.

The better thing to do would be buying the full lifetime version, as you may have seen that it is worth the price
If you don't want this, then backup the GOTD version, de-install the update version, and use the GOTD version further.

[litig8rtenn]

Thanks. The help here has been amazing. I may need to buy a lifetime license but in the meantime I'm enjoying learning something new about the script. You are correct in your thought that I might not know how to do that so I followed the instructions given. I wonder if I did something wrong, because the backup in progress is taking a long time and indicates that over 5.0 GB is in the process of being backed up. I wonder if I may have mis-copied the script (maybe misinterpreted the leading space or something else?) or maybe such a large backup is normal. The instructions say it may take a few seconds, and my backup is in the 45 minute range.

[Stefan]

Thanks. The help here has been amazing. I may need to buy a lifetime license but in the meantime I'm enjoying learning something new about the script. You are correct in your thought that I might not know how to do that so I followed the instructions given. I wonder if I did something wrong, because the backup in progress is taking a long time and indicates that over 5.0 GB is in the process of being backed up. I wonder if I may have mis-copied the script (maybe misinterpreted the leading space or something else?) or maybe such a large backup is normal. The instructions say it may take a few seconds, and my backup is in the 45 minute range.

Opps, there is something going wrong

"<xypath>" should point to your XYplorer folder, which is normal ~5MB, and
"<xydata>" points to your XYplorer Data folder with the ini, ~50 -100 kB




Since i can't imagine what could be wrong with the script above,
i thing you have something copied in one of this XY folders?

You can use XYplorer to go to that two folders manually to check:
- start XYplorer
- use menu "Go" and there:
* "Go to Application Folder"
and then
* "Go to Application Data Folder"
(You can see this paths too from menu "Help > Various Information")



In that folder you should see only files and folders as seen from this FAQ entry > http://www.xyplorer.com/faq-topic.php?id=usb


You can use menu "View > Calculate Folder Sizes" to spot extra large folder sizes in that XY-folders.
Maybe there are folder not belongs to there?

Anyway. You need only the two executables "XYcopy.exe" and "XYplorer.exe" and the help file "XYplorer.chm".
All other files can copied from an beta download, the data sub-folders are freshly created by starting the XYplorer.exe.
And maybe you want to keep your ini too if you have made some really important configurations, but unlikely.



If you have the interest, there are more info about this backup issue, but be warned,
may be there are more confusions ahead >> http://www.xyplorer.com/xyfc/viewtopic. ... 913#p51913