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Crash when displaying folder with more than 5500 files
Posted: 11 Mar 2026 23:54
by LePAt
Hello
I am using XYPLORER 28.20.0400 on Windows 11 Pro with latest patch, French language on a Core I9 PC with 32Go of RAM. Each time I am trying to display (detail or list view) a folder having currently 5574 files (jpg and mp4) it is crashing after a few seconds. Is there a limit in the nuber of file that could be listed? Thanks for help
Re: Crash when displaying folder with more than 5500 files
Posted: 12 Mar 2026 11:04
by admin
There is no limit. XYplorer can list millions of files.
Could you provide a screenshot of the list, showing all columns?
Re: Crash when displaying folder with more than 5500 files
Posted: 12 Mar 2026 14:44
by LePAt
Hello
I am sorry but I can't as XYPlorer is crashing when I try to display the folder with more than 5500 files.
Re: Crash when displaying folder with more than 5500 files
Posted: 12 Mar 2026 15:13
by LePAt
Hello
Doing other tests today I discovered that it can display the folder without crashing 1 over 10 times so please find attached the requested screenshot
Re: Crash when displaying folder with more than 5500 files
Posted: 12 Mar 2026 16:30
by admin
Does it only happen in this folder?
Re: Crash when displaying folder with more than 5500 files
Posted: 12 Mar 2026 16:33
by LePAt
No, I have another folder containing similar data with similar size and it's happens also.
Re: Crash when displaying folder with more than 5500 files
Posted: 12 Mar 2026 18:27
by admin
Odd.
1) Are you using the context menu on any of these files before the crash?
2) If not, try to untick these two:
Configuration | Information | File Info Tips & Hover Box | Show file info tips
Configuration | Information | File Info Tips & Hover Box | Show Hover Box
Any better?
Re: Crash when displaying folder with more than 5500 files
Posted: 12 Mar 2026 18:52
by LePAt
Hello
I just upgraded to 0500 version and till now no more crash of the application with those "big" folders. Thanks for your support. I will come back if crash appears again.
Re: Crash when displaying folder with more than 5500 files
Posted: 17 Mar 2026 16:34
by LePAt
Hello
The problem is back. I have done the proposed configuration setup but no impact. It's now even crashing when trying to display a directory containing a mix of 2000 jpg and mp4 files (much more jpg than mp4), and the display was List not Details. It seems that after re-installing XYPlorer it is working for a certain time and after starts to crash (it's for this that updating from 0400 to 0500 version it was working). I will try to generate thousands of very light txt files to see if the problem remains.
Re: Crash when displaying folder with more than 5500 files
Posted: 17 Mar 2026 16:47
by highend
Show a screenshot of your "Configuration | Colors and Styles | Templates" configuration page
Re: Crash when displaying folder with more than 5500 files
Posted: 17 Mar 2026 16:49
by LePAt
screenshot attached
Re: Crash when displaying folder with more than 5500 files
Posted: 17 Mar 2026 17:10
by LePAt
Hello
I just did the test with 5574 .txt files (1k size) and it seems ok. The list was displayed in 1 or 2 seconds but, when it worked for mp4 & jpg files, it was much, much more time needed.
Re: Crash when displaying folder with more than 5500 files
Posted: 17 Mar 2026 17:15
by admin
What's that mots-clés column?
Re: Crash when displaying folder with more than 5500 files
Posted: 17 Mar 2026 17:27
by LePAt
It means keyword (normally from EXIF data in jpg file). The latest test on the jpg/mp4 folder was trying to display the list view, so without any columns.
Re: Crash when displaying folder with more than 5500 files
Posted: 17 Mar 2026 17:28
by LePAt
Is there a way to get a dump of the tool when it crashs or checking the cache size, or ....