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Hard freeze
Posted: 24 Feb 2026 02:15
by KeithC
I've been using XYPlorer for a while and updating to the latest version as they came out. Yesterday I experienced a hard freeze. By hard freeze, I mean that I could not close the window, even running Task Manager as Administrator. The cursor changed to an hourglass over all the window except the top border. The only thing I think I had done that I had not done before was that the first tab was showing "This PC". All the controls and tabs are showing, but nothing in the list pane. This is my default tab set, I have two others.
What can I do to provide more information?
XYplorer64 version 28.20.0200
Windows 11
Screen scaling %age 125%
Re: Hard freeze
Posted: 24 Feb 2026 12:51
by admin
Strange. Could it be related to an unavailable network drive? (In that case it should come back after at most 30 seconds.)
Re: Hard freeze
Posted: 24 Feb 2026 13:08
by KeithC
I suppose that's a possibility, though all my network drives show fine in File Explorer. It was running fine until I restarted the PC, showing the This PC list just fine, then next time I started XYplorer it froze.
I was thinking of renaming the .INI file? Or wherever it stores it's last state.
Re: Hard freeze
Posted: 24 Feb 2026 13:12
by admin
1) Is it repeatable?
2) You can always start a fresh test instance by running this script through the address bar: fresh;
Re: Hard freeze
Posted: 24 Feb 2026 13:12
by highend
Set this with a text editor in XYplorer.ini before running XY again:
it's in the
[Settings] section
Re: Hard freeze
Posted: 24 Feb 2026 14:58
by KeithC
admin wrote: ↑24 Feb 2026 13:12
1) Is it repeatable?
Yes, every time I start it freezes.
admin wrote: ↑24 Feb 2026 13:12
2) You can always start a fresh test instance by running this script through the address bar:
fresh;
That assumes I can access the address bar. I cannot, it's completely frozen.
I'll try the suggestions below to not look at network on startup and report back
Re: Hard freeze
Posted: 24 Feb 2026 15:15
by KeithC
highend wrote: ↑24 Feb 2026 13:12
Set this with a text editor in XYplorer.ini before running XY again:
it's in the
[Settings] section
That didn't work, but
did at least let me get started. I was able to move from "This PC". But when I selected it in the tree again, I got a freeze. I reset
and the same happened.
I am at least able to start a fresh instance of XYplorer from the taskbar by right-clicking to get the menu
Clipboard_02-24-2026_01.jpg
Re: Hard freeze
Posted: 24 Feb 2026 16:09
by admin
Listing "This PC" is the only way to make it freeze?
Can you show a screenshot of "This PC" from File Explorer?
Re: Hard freeze
Posted: 25 Feb 2026 00:16
by KeithC
admin wrote: ↑24 Feb 2026 16:09
Listing "This PC" is the only way to make it freeze?
Only way I've found. I've not been trying to freeze it, but if I find anything else that does, I'll certainly let you know.
admin wrote: ↑24 Feb 2026 16:09
Can you show a screenshot of "This PC" from File Explorer?
Clipboard_02-24-2026_02.jpg
Drive I: to O: are on Synology NAS systems. P: is RaiDrive
Here is a snip of the tree from XYPlorer:
Clipboard_02-24-2026_03.jpg
I've clicked on all the other tree entries and no freeze. Clicking on Network did take some time to refresh, but it got there.
So... just as an experiment, I tried clicking on This PC again and ... no freeze. No idea what I have done differently, apart from changing that tweak. I closed it and reloaded with This PC on the first tab and it has behaved perfectly.
The only thing I can think of, and it seems like a long shot, is I ran Windows Update during the day. It's possible that all the freezes happened before I did that and an update has done something, but it does seem unlikely.
Re: Hard freeze
Posted: 25 Feb 2026 09:32
by admin
Looks like XY can list your drives in the tree without problem. The only additional work when listing them in the list ("This PC") is the calculation of the free space. Now one drive here sticks out: Google Photos: a) there seems to be no UNC path associated to it, and b) it's shown with an enormous size of 7.99 EB (about 8 million terabyte!).
In the next beta, I will skip the free space calculation if there is no UNC path associated with a mapped drive. Let's see how far this gets us!
Re: Hard freeze
Posted: 25 Feb 2026 10:59
by admin
I need a little more information. Open XYplorer and run this script through the address bar: exist "P:\"; What is returned?
Re: Hard freeze
Posted: 25 Feb 2026 11:08
by KeithC
Note that P: is attached through RaiDrive (
https://www.raidrive.com/), it is really my Google Photos. So probably why it has those abnormal responses.
This was returned from the script:
Code: Select all
XYplorer 28.20.0200 - Windows 11, 64-bit, Version 25H2, Build 26200.7840 (10.0) - 2026-02-25 10:04:05
Path: P:\
Real Path: P:\
ExistFile: False
ExistPath: True
ExistFolder: True
ExistItemFF: False (The system cannot find the file specified.)
ExistPathFF: True
ExistPathOrFile: True
ExistPathOrFileShell: False
ExistDrive: True
Shell DisplayName: Google Photos (P:)
Shell TypeName: Network Drive
Opens with: XYplorer [C:\Program Files\XYplorer\XYplorer.exe]
Shell Icon: 64
Resolved Icon: 64
Custom File Icon: 64 (enabled)
HasFolderContents: True
IsNetworkLocation: True
GetDriveType: 4 (DRIVE_REMOTE)
GetItemType: 3
GetFileAttributes: 0x10 (16) - D
Owner:
IsDriveHidden: False/False, ShowHiddenDrives: 0, HideDrivesByLetter:
Watchable: True
Mapped: \\RaiDrive-keith\Google Photos
LockedTree: 0, MiniTree: 0, MiniTreeVerifyOnSelect: 0, TreeSkipVerifyOnSelect: 0
FilenamesCaseSensitive: 0, Portable Devices Count: 0
NetworkEnumeration: 0, AssumeServersExist: 0, PrecheckServers: 0, CacheServers: 0
CheckServerMethod: 0, CheckServer3: 0, NetworkCapsCheck: 0, ShowAllServers: 0, ShowHiddenShares: 0
Hope this helps
Re: Hard freeze
Posted: 25 Feb 2026 11:27
by admin
Thanks. Looks all totally normal.
Try to check this:
Configuration | General | Safety Belts, Network | Network | Skip calculation of free disk space for mapped network drives
Can you list "This PC" now?
Re: Hard freeze
Posted: 25 Feb 2026 15:51
by KeithC
admin wrote: ↑25 Feb 2026 11:27
Thanks. Looks all totally normal.
Try to check this:
Configuration | General | Safety Belts, Network | Network | Skip calculation of free disk space for mapped network drives
Can you list "This PC" now?
Yes, but as I said, I'm no longer getting the freeze anyway. I have reverted that and the NoProperties tweak. The only thing I can think of is that the Windows Update I did yesterday fixed something. Here is a screenshot showing what was updated:
Clipboard_02-25-2026_02.jpg
Does XYplorer call on anything that would have been updated?
Re: Hard freeze
Posted: 25 Feb 2026 16:05
by admin
As you already said: seems unlikely.