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Preview Causes Unhandled Exception

Posted: 21 Feb 2026 23:25
by TestMeister
XY 27.20.1000

When using the Floating Preview on a Word document
No added file association for .docx
Please see attached debug details
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Re: Preview Causes Unhandled Exception

Posted: 24 Feb 2026 12:35
by admin
What are your preview settings under Configuration | Other | Shell Integration | 64-bit Windows?

Re: Preview Causes Unhandled Exception

Posted: 24 Feb 2026 21:26
by TestMeister
The Word doc is displayed correctly
The error presents when escaping out of the display
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Re: Preview Causes Unhandled Exception

Posted: 25 Feb 2026 09:36
by admin
TestMeister wrote: 24 Feb 2026 21:26 The error presents when escaping out of the display
You mean when you close the Floating Preview by ESC? Also when you close it with the mouse?

And try to untick Configuration | Other | Shell Integration | 64-bit Windows | Use 64-bit preview handlers for preview.

Re: Preview Causes Unhandled Exception

Posted: 25 Feb 2026 19:10
by TestMeister
Yes hitting (X) to exit produces the same error.
When I untick Use 64-bit preview handlers for preview. the error doesn't present. As I recall, I had to use this to allow MDBU.
I also now notice that MDBU does not work for XL or Word files whether above is enabled/disabled. it just gives a brief refresh.
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ScreenHunter 610 (02).png

Re: Preview Causes Unhandled Exception

Posted: 25 Feb 2026 20:36
by admin
Well, Office is always problematic. Maybe you should try the 64-bit version of XY.

Re: Preview Causes Unhandled Exception

Posted: 26 Feb 2026 21:49
by TestMeister
These settings correct both issues
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ScreenHunter 404.png

Re: Preview Causes Unhandled Exception

Posted: 27 Feb 2026 08:43
by admin
Good, so you got a working 32-bit preview handler for Office. You're lucky. :)