Folders Not Showing

[jeterry]

XYplorer Version 28.30.0400 (64bit)
Windows Version 10 (64bit)
Screen Scaling Percentage 150%

My client purchased a Asustor Lockerstor 4 Gen3 AS6804T NAS. It has a app, EZ Connect, that permits a remote user to attach to the storage unit from a remote location, as a local drive.
Under Xyplorer , it shows the mounted drive, but it does not show the folders on the drive.
If I use windows Explorer it shows the mounted drive and the folders on the drive.
Is there some setting missing in the config.

Thanks

[highend]

Does a fresh XY instance show them?

[jeterry]

Thanks for the reply:
Tried F5 and ctrl shift+R
Didn't change anything.
Any other thoughts.
Thanks

[highend]

I didn't ask if refreshing the list does change anything...

::fresh; in the address bar, hit the {ENTER} key.
Does that new XY instance have the same problem as the current installation?

[jeterry]

No that didn't do anything either.
Also note the app. Ez Connect, is suppose to act like a cloud connection
Thanks

[highend]

I don't know how exactly that software mounts the storage unit.

Type exist "d:"; into the address bar, hit {ENTER} key
Ofc you need to replace the "d" with the letter for that storage unit on that system!
Post the output in code tags:
<code>the output</code>

[jeterry]

The results are shown below
XYplorer 27.00.0800 - Windows 10 Pro, 64-bit, Version 22H2, Build 19045.4894 (10.0) - 2026-05-03 08:06:26

Path: g:
Real Path: g:

ExistFile: False
ExistPath: True
ExistFolder: True
ExistItemFF: False (Access is denied.)
ExistPathFF: False (Access is denied.)
ExistPathOrFile: True
ExistPathOrFileShell: True
ExistDrive: True

Shell DisplayName: Local Disk (G:)
Shell TypeName: Local Disk
Opens with: Windows Explorer [C:\Windows\Explorer.exe]

Shell Icon: 8
Resolved Icon: 8
Custom File Icon: 8 (disabled)

HasFolderContents: False - Error 5: Access is denied.

IsNetworkLocation: False
GetDriveType: 3 (DRIVE_FIXED)
GetItemType: 3
GetFileAttributes: 0x11 (17) - RD
Owner:
IsDriveHidden: False/False, ShowHiddenDrives: 0, HideDrivesByLetter:
Watchable: True

LockedTree: 0, MiniTree: 0, MiniTreeVerifyOnSelect: 0, TreeSkipVerifyOnSelect: 0
FilenamesCaseSensitive: 0, Portable Devices Count: 0

NetworkEnumeration: 0, AssumeServersExist: 0, PrecheckServers: 0, CacheServers: 0
CheckServerMethod: 0, CheckServer3: 0, NetworkCapsCheck: 0, ShowAllServers: 0, ShowHiddenShares: 0

Thanks

[highend]

HasFolderContents: False - Error 5: Access is denied.

What happens if you quit your running XY instance and start it with admin permissions?

[jeterry]

I ran Xyplorer as admin, no change.

I am contacting Asustor about another problem, due you think I should ask if they have seen this problem before.
Thanks