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Problem starting XYplorer-both 64-bit and 32-bit

Posted: 17 Oct 2025 18:22
by Thornton.Stewart
While using XYplorer today, the program quit responding. I opened Task Manager and killed the process. When I tried to restart it, it would not open. I also tried the 32-bit. It also would not open. I rebooted my computer and it started working normally again.
I am running Win11. XYplorer is ver 28.005 on 64-bit. Version on 32-bit is 27.20.01. 32-bit also works following reboot.Screen scaling is full screen. While having the problem I noticed a new icon on my taskbar. It was a black square with a right arrow followed by an underscore. I was not able to determine what program it was but following reboot the icon disappeared.

Re: Problem starting XYplorer-both 64-bit and 32-bit

Posted: 18 Oct 2025 03:42
by JohnM
I just had something similar happen to me.

XY was idle (ie not in focus). When I clicked in it's window it was brought to the foreground but it's windows was shaded and "Not Responding" appeared in it's titlebar. I left it for a few minutes but there was no change. I killed the process.

Subsequent attempts to restart XY did not work. I could see an entry for it's process in Task Manager and Process Explorer but there is no actual running windows and nothing in the windows taskbar.

In Process Explorer moving the mouse over it's entry shows that it's path is "Access is denied" and the rest of the usual process info is empty.
XY not starting.PNG
XY not starting.PNG (60.21 KiB) Viewed 7010 times

Right clicking the entry in Process Explorer gives:
XY not starting properties.PNG
XY not starting properties.PNG (33.61 KiB) Viewed 7010 times

Here is environment tab:
XY not starting environment.PNG
XY not starting environment.PNG (12.71 KiB) Viewed 7010 times
I tried running an older version but the same result.

In all other respects the computer was working normally.

Weird
John

Edit: After rebooting everything is ok again.

Re: Problem starting XYplorer-both 64-bit and 32-bit

Posted: 28 Oct 2025 08:56
by admin
Weird!
Thornton.Stewart wrote: 17 Oct 2025 18:22 While having the problem I noticed a new icon on my taskbar. It was a black square with a right arrow followed by an underscore. I was not able to determine what program it was but following reboot the icon disappeared.
Could you take a screenshot next time?

Re: Problem starting XYplorer-both 64-bit and 32-bit

Posted: 19 Dec 2025 02:55
by JohnM
This just happened to me again:
Not responding.PNG
Not responding.PNG (78.95 KiB) Viewed 2461 times
XY'x icon in the taskbar looked normal.

I killed off XY and tried restarting, but it won't start normally. It does appear in Process Explorer like so:
Not responding Process Explorer.PNG
Not responding Process Explorer.PNG (42.43 KiB) Viewed 2461 times

Weird.

As before, everything else on the machine appears to be normal.

Cheers
John

Edit: After a Windows restart XY now starts up normally again.

Re: Problem starting XYplorer-both 64-bit and 32-bit

Posted: 19 Dec 2025 18:05
by admin
As long as you cannot reproduce the issue, I'd write it off as a Windows hiccup.

Re: Problem starting XYplorer-both 64-bit and 32-bit

Posted: 19 Dec 2025 22:31
by JohnM
No, not able to repro the issue. It just happens at random.

I would prefer that it was an XY issue because then you can fix it. However I fear you are right that it is a Windows problem in which case it may not ever be fixed. :(

Edit: although as far as I can tell only XY is affected by the hiccup. :?

Re: Problem starting XYplorer-both 64-bit and 32-bit

Posted: 20 Dec 2025 09:41
by admin
It could also be a tB issue (and I think it is). In which case it will be fixed at some point.