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Glitched UI that leads to crash

Posted: 17 Aug 2025 07:08
by 1024mb
I don't know how to reproduce this because, as far as I could see, this just happens out of the blue. I'm not doing anything out of the ordinary simply browsing or switching tabs.
First it starts with XYplorer's UI glitching like crazy, like parts of the screen disappear (the dark background is visible though) or the whole UI it's misplaced to one side of the screen (though again the background remains dark for the parts that are missing the UI) and the more I move the cursor the more things are glitchy. So far I had to close and reopen XYplorer but just this time the app simply crashed withing seconds of glitching out. This is what I got in event viewer:

Code: Select all

Nombre de la aplicación con errores: XYplorer.exe, versión: 27.90.0.27, marca de tiempo: 0x12345678
Nombre del módulo con errores: CHARTV.dll, versión: 10.0.19041.1, marca de tiempo: 0x231c0a62
Código de excepción: 0xc0000094
Desplazamiento de errores: 0x00000000000064e7
Identificador del proceso con errores: 0x7048
Hora de inicio de la aplicación con errores: 0x01dc0e93bc6dab41
Ruta de acceso de la aplicación con errores: C:\Programas\XYplorer\XYplorer.exe
Ruta de acceso del módulo con errores: C:\Windows\SYSTEM32\CHARTV.dll
This has been happening for several weeks/versions now, though I don't know which version started this. But I do have another portable instance using 27.10.0004 working without problems.

Also sometimes it starts to glitch but it simply returns back to normal, I thought it was the video driver but I have updated it twice already and this keeps happening even though other apps that are GPU intensive don't crash nor glitch.

Btw I have checked the hash of the DLL and it matches (https://strontic.github.io/xcyclopedia/ ... 23E74.html).

Re: Glitched UI that leads to crash

Posted: 17 Aug 2025 15:27
by admin
See signature.

Re: Glitched UI that leads to crash

Posted: 17 Aug 2025 21:54
by 1024mb
admin wrote: 17 Aug 2025 15:27See signature.
I'm using Windows 10, scaling is at 100% on both monitors, I had been using 125% scaling on the second monitor before but already changed that to the default 100% a week or two ago, I don't know if that matters. 1080p both monitors.

Re: Glitched UI that leads to crash

Posted: 18 Aug 2025 08:54
by admin
The problems you are experiencing are with version 27.90.0.27, the 64-bit beta. If 27.10.0004 (32-bit) is working without issue, then the problem is clearly specific to the 64-bit version. However, nobody else has reported such extreme failures. This will be difficult to tackle. :(

Re: Glitched UI that leads to crash

Posted: 18 Aug 2025 20:42
by bossi
hmm also experiencing UI glitching out of nowhere , during basic browsing and file managemet ...

i try to memorize next time the exact action i did ...
might be related to me jumping between folders via custom fx .
might be i send the fx cmd too fast while its fetching or creating Thumbs (32bit does shows an error message if its thumbing , but then continues thumbing , no crash)

after such a glitch its non restorable , have to restart the app.

Re: Glitched UI that leads to crash

Posted: 19 Aug 2025 13:01
by admin
custom fx?

Re: Glitched UI that leads to crash

Posted: 19 Aug 2025 17:14
by bossi
fx = function , f(x) ... but its really the hover box , i posted about it

Re: Glitched UI that leads to crash

Posted: 19 Aug 2025 17:19
by admin
"during basic browsing and file managemet" and "custom fx" ... Your descriptions are not helpful. If you cannot provide clear steps for reproducing the issue, I cannot do anything.