Preview video on Nvidia video cards

Things you’d like to miss in the future...
Post Reply
zakoul
Posts: 9
Joined: 11 Dec 2019 10:44

Preview video on Nvidia video cards

Post by zakoul » 11 Dec 2019 10:57

Hey. A GTX560Ti graphics card with 391.35 drivers was installed and everything worked fine. I changed the video card on the GTX1060 with 441.66 drivers and in XYplorer the video preview stopped working, only the sound is played. Is there any way to solve this problem?

P.S. Windows 10x64, K-Lite Codec Pack 15.2.6.

zakoul
Posts: 9
Joined: 11 Dec 2019 10:44

Re: Preview video on Nvidia video cards

Post by zakoul » 19 Dec 2019 16:17

I contacted nvidia technical support and they said that the problem was in XYplorer

belushi
Posts: 3
Joined: 25 Dec 2019 20:57

Re: Preview video on Nvidia video cards

Post by belushi » 25 Dec 2019 21:08

Same problem,
I replaced the Radeon R7 with the GeForce GTX 1060 3gb, installed the 430.86 driver and the video preview didn't work. Audio works.
I have installed various versions of XYplorer and none of them is doing video previews.
What should I do?

belushi
Posts: 3
Joined: 25 Dec 2019 20:57

Re: Preview video on Nvidia video cards

Post by belushi » 29 Dec 2019 09:23

Please, is there any solution? :cry:

nas8e9
Posts: 2084
Joined: 21 Jun 2008 14:50

Re: Preview video on Nvidia video cards

Post by nas8e9 » 29 Dec 2019 18:05

Hi and welcome,

I don't have a NVidia video card, so can't reproduce. On Intel on-board graphics, preview mostly works for me (some files give an Automation Error, may be codec related).

Some quick questions:
1. How do you preview: through the Preview Pane or the Info Panel?
2. Do you see any error messages like Automation Error?
3. Which file formats do you use and if more than one, do all not work?
3. Does running a fresh config make any difference?

zakoul
Posts: 9
Joined: 11 Dec 2019 10:44

Re: Preview video on Nvidia video cards

Post by zakoul » 29 Dec 2019 19:21

The problem is observed with NVidia video cards with drivers older than 391.35 on any video format in the preview panel and in the info panel.
This issue has already been discussed earlier viewtopic.php?f=2&t=19230&p=161271&hilit=nvidia#p160860 but there is no solution.
How to turn off hardware acceleration in Xyplorer is not known.
For now, the only way out is to install the old 391.35 drivers.
If the problem is really in the NVidia drivers, then the Xyplorer developer could contact NVidia technical support and solve this problem.

belushi
Posts: 3
Joined: 25 Dec 2019 20:57

Re: Preview video on Nvidia video cards

Post by belushi » 30 Dec 2019 11:28

I installed the old driver 391.35.
Video preview works. That's what I needed.
Thanks a lot.
:lol:

zakoul
Posts: 9
Joined: 11 Dec 2019 10:44

Re: Preview video on Nvidia video cards

Post by zakoul » 30 Dec 2019 12:32

But having old drivers in the modern world is not entirely correct. Many applications and games require a new version of the video driver, and XYplorer does not work with them.
Hope that the XYplorer developer will solve this problem.

RalphM
Posts: 1274
Joined: 27 Jan 2005 23:38
Location: Cairns, Australia

Re: Preview video on Nvidia video cards

Post by RalphM » 01 Jan 2020 04:58

It seems that Nvidia introduced something in the new driver that doesn't work well with XY, yet you take Nvidia's support reply for real and seem happy to blame XY for the problem.
Ralph :-)
(OS: W10 1809 Home x64 - XY: Current beta)

Dustydog
Posts: 299
Joined: 13 Jun 2016 04:19

Re: Preview video on Nvidia video cards

Post by Dustydog » 05 Jan 2020 02:00

nVidia enables all kinds of quirks for games...I suspect enabling a backwards driver compatibility mode for an application is probably a trivial thing for them to do - if they're willing. Probably just a line in a file somewhere - possibly user accessible for all I know. Might be worth a developer contact?

zakoul
Posts: 9
Joined: 11 Dec 2019 10:44

Re: Preview video on Nvidia video cards

Post by zakoul » 15 Feb 2020 00:51

Dustydog wrote:
05 Jan 2020 02:00
Might be worth a developer contact?
I do not speak English, I use google translator. It’s not clear what kind of developer are you talking about? Developer XYplorer or Nvidia?
Unfortunately, the XYplorer developer is not responding to anything in this thread.
The problem is observed only on Nvidia video cards and only on Windows 10. In Windows 7, everything is fine with the latest drivers.
Or maybe it's not the Nvidia drivers at all?
Well, if it's still Nvidia, then the XYplorer developer could contact the Nvidia developers, Nvidia has a forum.

Post Reply