White Box in Tree after Right-Click

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VeeGee
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Joined: 27 Jul 2015 20:00

White Box in Tree after Right-Click

Post by VeeGee » 07 Jan 2019 23:26

Good afternoon all,
Using the latest beta on Windows 10 x64 1809 (all patched up). If I right-click on a drive or folder in the Tree (full, not mini) I am getting a weird white-out box.

Before Right-Click
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After Right-Click
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The white-out box varies in size, depending if I right-click on something at the top or bottom of the page. Here's an example of a right-click on a folder near the top of the tree :
Image-099.png
Image-099.png (27.04 KiB) Viewed 438 times

admin
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Re: White Box in Tree after Right-Click

Post by admin » 08 Jan 2019 14:31

Looks like a Windows hickup. Did you already reboot?

VeeGee
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Joined: 27 Jul 2015 20:00

Re: White Box in Tree after Right-Click

Post by VeeGee » 08 Jan 2019 17:45

Thanks Don. The reboot ended up fixing the issue. I boot up every morning and shut down each night. In this case I needed a mid-day restart.

VeeGee
Posts: 189
Joined: 27 Jul 2015 20:00

Re: White Box in Tree after Right-Click

Post by VeeGee » 13 Jan 2019 21:06

Good afternoon,
Back on this again, but with more details and consistency to reproduce.

I run dual panes. I am noticing this issue when the bottom pane is active. If I right-click on an entry in the full/max tree above the selected node, the entries below the select node (see brown box) have the white background (see Figure 1). If I right-click an entry below the selected node (again, brown box), the items up to the node have the white background (see Figure 2).

I have narrowed it down to the following conditions :
1 - bottom pane is active, I am not experiencing the issue in the top pane, no matter what type of folder is selected
2 - selected tab in the bottom pane is a locked "Windows" folder (see Figure 3), e.g. Downloads, Documents, Pictures, etc. / this doesn't seem to occur w/"normal" folders.

Please note that does not happen when the top pane is selected/active. Now that it was happening again today, I was paying closer attention to what I was selecting and where I was selecting it from.

Hope this additional information helps out.

Figure 1
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Figure 2
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Figure 3
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GregH
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Re: White Box in Tree after Right-Click

Post by GregH » 13 Jan 2019 23:22

Win 10 Pro x64 on an HP Spectre x360 with a 4K monitor.
I upgraded to XYplorer ver 19.50.0100 two days ago and I've experienced a similar "White Box" issue four times. However, my white box covers the menu bar, toolbar and file location line.

Image

I closed XYplorer and loaded the Windows Display app. The top section is blank revealing the Desktop beneath.

Image

I always assume operator error but saw this thread and it is very similar to my experience. When I restart Windows the issue is resolved. Again, I suspect a Windows glitch but this never occurred before I upgraded to 19.50.0100 and it always seems to present there first. I did not notice this in other apps such as AmiBroker, Notepad++ or IRFan.

P.S. I can't get the pics inline so they're dropping to the bottom. I apologize for the poor display.
Attachments
XYplorer 1950 Trouble 2019-01-12 (600 x 323).png
XYplorer 1950 Trouble 2019-01-12 (600 x 323).png (77.57 KiB) Viewed 363 times
XYplorer 1950 Trouble 2019-01-11 (600 x 323).png
XYplorer 1950 Trouble 2019-01-11 (600 x 323).png (104.92 KiB) Viewed 365 times

admin
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Re: White Box in Tree after Right-Click

Post by admin » 14 Jan 2019 09:47

VeeGee wrote:
13 Jan 2019 21:06
Back on this again, but with more details and consistency to reproduce.
I tried your steps but it did not happen.

If I understood you correctly it does not happen always but only after some time of Windows usage, and from then on always, right? To me that's a clear Windows bug (or graphic card?).

admin
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Re: White Box in Tree after Right-Click

Post by admin » 14 Jan 2019 09:51

GregH wrote:
13 Jan 2019 23:22
I always assume operator error but saw this thread and it is very similar to my experience. When I restart Windows the issue is resolved. Again, I suspect a Windows glitch but this never occurred before I upgraded to 19.50.0100 and it always seems to present there first.
You might check the debug log. Use this in the address bar and press ENTER:

Code: Select all

dlog;
GregH wrote:
13 Jan 2019 23:22
P.S. I can't get the pics inline so they're dropping to the bottom. I apologize for the poor display.
Attachments
2019-01-14_095110.png
2019-01-14_095110.png (15.13 KiB) Viewed 347 times

tedy
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Re: White Box in Tree after Right-Click

Post by tedy » 14 Jan 2019 10:02

Although it doesn't happen to me (not a big uptime though), it seems to be connected with some redraw event. When I right click a folder in the tree and then click away to close the menu, the main menu bar flashes slightly most of the time (I guess a redraw event). Maybe connected somehow. I also couldn't reproduce with dual pane for now.

admin
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Re: White Box in Tree after Right-Click

Post by admin » 14 Jan 2019 10:21

Not here. Another Win10 oddity? :eh:

VeeGee
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Re: White Box in Tree after Right-Click

Post by VeeGee » 14 Jan 2019 16:42

admin wrote:
14 Jan 2019 09:47
If I understood you correctly it does not happen always but only after some time of Windows usage, and from then on always, right? To me that's a clear Windows bug (or graphic card?).
Correct, only after some time. I can't even pinpoint anything in Event Viewer. I'm going to chalk this up to more of a Windows 10 problem than XY. I swear, if Windows 10 had a face, I would punch it. Repeatedly.

Thanks for trying to replicate it and your hard work on XY. The next time I notice this I will try 1) restart the EXPLORER.EXE process and/or 2) Win+Ctrl+Shift+B to restart the video card.

admin
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Re: White Box in Tree after Right-Click

Post by admin » 14 Jan 2019 16:48

If you put XY into Dark Mode, do you get a black box then? (Serious question)

VeeGee
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Re: White Box in Tree after Right-Click

Post by VeeGee » 15 Jan 2019 21:38

admin wrote:
14 Jan 2019 16:48
If you put XY into Dark Mode, do you get a black box then? (Serious question)
Dark Mode
Image-123.png
Image-123.png (18.05 KiB) Viewed 288 times
Non-Dark Mode
Image-124.png
Image-124.png (14.84 KiB) Viewed 288 times

admin
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Re: White Box in Tree after Right-Click

Post by admin » 16 Jan 2019 09:43

Fascinating.

1. Can you reproduce this with a fresh installation? (I cannot, using the steps you have specified above.)

2. You seem to use Full Row Select in the tree. Does it also happen without Full Row Select?

VeeGee
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Re: White Box in Tree after Right-Click

Post by VeeGee » 16 Jan 2019 20:45

admin wrote:
16 Jan 2019 09:43
1. Can you reproduce this with a fresh installation? (I cannot, using the steps you have specified above.)
Yes, happens in a fresh install.
admin wrote:
16 Jan 2019 09:43
2. You seem to use Full Row Select in the tree. Does it also happen without Full Row Select?
I think this is it ! I disabled Full Row Select on the Tree, did a right-click, no white box. Turned it back on, right-clicked and the box is there again.

What's funny is, with Full Row Select ON and the white box appearing, if I turn on Dark Mode and then turn it off and then right-click, the box is no longer there (no matter the Full Row Select setting). It's like switching views "refreshes" something.

For now, I will run in non-Dark Mode w/the Full Row Select disabled on the Tree and see how it goes. Thanks for sticking with this one.

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Re: White Box in Tree after Right-Click

Post by admin » 18 Jan 2019 11:54

VeeGee wrote:
16 Jan 2019 20:45
admin wrote:
16 Jan 2019 09:43
1. Can you reproduce this with a fresh installation? (I cannot, using the steps you have specified above.)
Yes, happens in a fresh install.
So you run a fresh install, then turn on Full Row Select in the Tree, then ... please give me the exact minimum steps to make it happen.

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