Bug in Tree View

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Florian
Posts: 11
Joined: 28 Jun 2018 06:50

Bug in Tree View

Post by Florian » 05 Aug 2018 05:58

Hello,

I mainly bought XYplorer for having a good and stable tree view.

Unfortunately that doesn't seem to work right now, see attached screenshot: I constantly get buggy views like that (after having moved folders within the tree from one place to another).

Refreshing the tree does NOT help...

Any ideas? :?: :roll:
Attachments
tmp_treeview 2.png
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tmp_treeview.png
tmp_treeview.png (9.53 KiB) Viewed 494 times

admin
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Re: Bug in Tree View

Post by admin » 09 Aug 2018 10:22

No idea how that happened. :shock: You say you get this all the time. Is this always with that particular drive node (X:)?

Florian
Posts: 11
Joined: 28 Jun 2018 06:50

Re: Bug in Tree View

Post by Florian » 09 Aug 2018 10:37

Well, "all the time" was maybe a little exaggeration. I mean, the problem shows up again and again in totally different situations/drives/folders.

I stopped using XYPlorer: I liked the look and heavily relied on operations (dragging/deleting etc.) within the tree.
But when I use a tool, I would like to have something which is INCREASING productivity, not where my brain gets conditioned over time to be afraid, that the tool crashes again, e.g. whenever I drag over long distances/levels within the tree etc....

I'm a bit annoyed having dumped the money for buying it :-| Maybe trying it again after a few updates *sigh*

PS: I'm running a pretty fresh Win 10 64 system on fast hardware, everything else is working perfectly and smoothly, extensively using software of Adobe, Solidworks, Matlab, virtual machines, etc. etc. basically 18h/day. Not a single other app crashed or did something unexpected during the last weeks or so...

admin
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Re: Bug in Tree View

Post by admin » 09 Aug 2018 10:56

Well, what you got there is a very exotic problem. No other user ever reported this. XYplorer has a long-standing reputation of being extremely stable and bug free. So I think we should try to fix this thing. I say "we" because I would need your help here (since only you have the bug). Are you willing to enter the process?

admin
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Re: Bug in Tree View

Post by admin » 09 Aug 2018 12:19

Please let me know (screenshot) your settings in the yellow area:
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2018-08-09_121825.png
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Florian
Posts: 11
Joined: 28 Jun 2018 06:50

Re: Bug in Tree View

Post by Florian » 11 Aug 2018 03:41

Hello, I totally understand your point of view, I have a lot of friends/collegues in software developing; one can't do magic without being able to encircle/reproduce the problem. Sorry if my last message came across a bit harsh; it's just that I'm a bit stressed in general and have to prioritize things - it's easier to just leave any tool, which isn't working out of the box, aside for a while than investing time to fix it. And it's not the end of the world ;-) ... -> I'm afraid I can't give any info which will magically solve the problem.

Probably it has to do with a pretty complicated/deeply nested folder structure of many TB of data and using a looooong tree while doing drag/delete operations.

(MAYBE it has to do with the fact that I lifted the 256 character limit of full path via registry entry (not because my directories ARE usually such long, just as a savety net if length temporarily goes slightly over 256 without having Windows error messages.

I experimented with different settings; at the moment they are as attached.

Yours florian
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tree settings.png
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admin
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Re: Bug in Tree View

Post by admin » 11 Aug 2018 08:57

Thanks so far. I'll see if I can repro the issue.

Just to be sure:
- It happens after you drag folder within the tree to a new position, using the left mouse.
- Within the same volume (= drive), or cross-volume?
- That's a normal tree, not a Mini Tree.
- It's Windows 10.

non
Posts: 2
Joined: 11 Aug 2018 13:44

Re: Bug in Tree View

Post by non » 11 Aug 2018 14:21

Hello,
I'm not sure if it's the same bug.
1.JPG
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2.JPG
2.JPG (11.76 KiB) Viewed 371 times
As you can see in the screenshots,
When i select a Links folder (folder "3") and then delete a folder inside it (folder "New"),
it jumps to the Links "root" and the Links tree shows empty list.

admin
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Re: Bug in Tree View

Post by admin » 11 Aug 2018 21:41

Hi and welcome to the club!

That's a bit weird because when you select a link (= a node under "Links") in the folder tree you should jump to that location right away. I can't even understand how you made this screenshot... :? Could it be that the target of "3" does not exist?

Don

non
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Re: Bug in Tree View

Post by non » 12 Aug 2018 10:44

Thank you!

Is it because i'm using the Lock Tree feature?
I'm new to XYplorer, i played around with settings and features to see what they do so maybe there is another setting that causes me to not jump to the folder location.
Basically i was trying to replicate the Quick Access in default Windows 10 File Explorer by using Links and Lock Tree.

A little more info:
-It only happens when deleting a folder (deleting files is fine)
-It happens in every Links folder (not just "3" in this case) and in any "level" inside the Links folder
(3\New\New2\New3\ --deleting "New2" or "New3")

admin
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Re: Bug in Tree View

Post by admin » 12 Aug 2018 12:55

So you also customized the Locked Tree background color to white? :)

Anyway, I could replicate your bug. :tup: Guess I'm going to fix it now...

PS: It is not the same bug as the OT.

admin
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Re: Bug in Tree View

Post by admin » 12 Aug 2018 13:10

admin wrote:Thanks so far. I'll see if I can repro the issue.

Just to be sure:
- It happens after you drag folder within the tree to a new position, using the left mouse.
- Within the same volume (= drive), or cross-volume?
- That's a normal tree, not a Mini Tree.
- It's Windows 10.
I tried everything I could but failed to reproduce the issue so far. :|

naidled
Posts: 1
Joined: 22 Jul 2018 16:12

Re: Bug in Tree View

Post by naidled » 12 Aug 2018 21:32

A strange situation because I have a similar problem on Windows 10 64bit

admin
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Re: Bug in Tree View

Post by admin » 13 Aug 2018 08:51

naidled wrote:A strange situation because I have a similar problem on Windows 10 64bit
Can you confirm/answer this?

- It happens after you drag folder within the tree to a new position, using the left mouse.
- Within the same volume (= drive), or cross-volume?
- That's a normal tree, not a Mini Tree.
- It's Windows 10.

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