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XYplorer is listed as an incompatible program in Win 10
Posted: 16 Jun 2016 19:46
by philosurfer
Hi. It might be that something else is wrong in my (recent) Windows 10 full install. XYPLORER was working fine for a couple of days, but now when I run it (either indirectly via drilldown in file explorer or directly), I never see a screen; it's just running as a background process as seen in task manager. Any ideas would be helpful.
Re: XYPLORER is listed as an incompatible program in Win 10
Posted: 16 Jun 2016 20:02
by highend
Open a command prompt in XY's installation folder and enter:
xyplorer.exe /fresh
Hit enter.
Does it work afterwards?
This is not the way to run it in the future ofc!
It's just to see if any of your config files causes it...
Re: XYplorer is listed as an incompatible program in Win 10
Posted: 17 Jun 2016 00:07
by philosurfer
Highend - that method worked ... so does that mean that the program's fundamentally sound and there are windows-related issues?
Rich
Re: XYplorer is listed as an incompatible program in Win 10
Posted: 17 Jun 2016 05:06
by highend
Can you find out where the XYplorer data folder is, zip it and send it via E-Mail?
For normal installations (non portable) you can find it in:
C:\Users\<your user name>\AppData\Roaming\XYplorer
Before you zip it, remove the folder "Fresh" from that folder. E-Mail address is in my signature.
Re: XYplorer is listed as an incompatible program in Win 10
Posted: 17 Jun 2016 12:02
by admin
There is also a command to go to that folder:
Go | Go to Application Data Folder