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Re: xyplorer crashes unexpectedly
Posted: 24 Jul 2023 21:22
by stoik
Thank You for Your kind reply, and Your patient explanation.
I get it now, although, quite frankly, a bit of mystery seems to remain to me. If I (just *me*, not You) had a memory leak from some shell extension (maybe a screwed up Windows thing, like Media Player), then - off course - *You* would not see any memory leak on Your PC. And regarding this "race condition", I wonder, why only XYplorer and not any other program (including other file explorers like Total Commander) ? But, as You say, if You cannot reproduce it, that kills any further research for You. You are also bang-on right about the fact that time heals many things. I am sure this will eventually resolve itself. Maybe when I switch to another laptop one day. MANY THANKS !
Re: xyplorer crashes unexpectedly
Posted: 19 Sep 2023 22:16
by Borut
Hi! I am just reusing this thread to report the following RTE, which I have unexpectedly experienced today. XY was opened and untouched for a long time and then - apparently as soon as it regained focus hours later, it happened. But allas, I believe that there were several RTE dialogues, one immediately after the other, of which this was the last one. So, it is questionable if this can help.
Code: Select all
Error: 9 (0x00000009)
Desc: Subscript out of range
Dll: 0
Proc: pRowDet@60
Count=19, RowFirst=0, RowLast=50, Hovering=False
Source: XYplorer
XY ver: XYplorer 24.90.0131 - Lifetime License Enterprise
OS: Windows 7 Pro (Service Pack 1), 32-bit, Build 7601 (6.1)
Locale: 3079 (de-AT)
ANSI: 1252, ACP: 1252 (ANSI - Lateinisch I)
Font: Consolas 10,2, Tahoma 9, DBCS: No
DPI: 96 (100%), 1920x1080
Date: 2023-09-19 22:05:42
Re: xyplorer crashes unexpectedly
Posted: 21 Sep 2023 11:32
by admin
Good enough for me, thanks!

Should not happen again.
Re: xyplorer crashes unexpectedly
Posted: 26 Sep 2023 15:43
by stoik
As Borat, sorry Borut, said : "as soon as it regained focus hours later, it happened".
I want to add some further info about this problem, if anyone is checking this, and I don't know if it will help any.
On my system, crashes happen most often (some 90 % of cases) when I create a new folder. A crash NEVER happens when I, for example, create a text file, or any other file ... only when I create a folder.
Occasionally (some 10 % of cases) crashes happen on regaining focus : e.g. I do something in XYplorer's right pane (on some tab), then I move on to work on left pane ... when I touch a tab in right pane to activate it - bang ! - the crash happens.
Does this suggest that the crashes have something to do with how XYplorer is tracking the sub-folder list ? Like : something gets misread, or overwhelmed ?
Just wondering ...
Re: xyplorer crashes unexpectedly
Posted: 26 Sep 2023 16:23
by admin
Is that with the latest beta? Because I recently fixed some potential crashes...
Re: xyplorer crashes unexpectedly
Posted: 26 Sep 2023 16:50
by stoik
Admin, this is with the latest stable version 24.90.0100,
and has been going on for years ...
Maybe (just maybe, I am not sure), old version 21.20.0200
was not doing this. The reason that I am not so sure is
because I was using another laptop then with Windows 8,
so we are comparing apples and oranges perhaps.
I would be happy to try the new beta version that You are writing about.
Please give me the direct download link.
Re: xyplorer crashes unexpectedly
Posted: 26 Sep 2023 16:51
by admin
Re: xyplorer crashes unexpectedly
Posted: 26 Sep 2023 17:03
by stoik
Thanks, I will give it a try.
If You cannot reproduce my system settings, then the best solution is for ME to test it.
BECAUSE the crashes are random, You may get my FEEDBACK - either very soon (bad news : crash occurs soon), or perhaps in a few days (I need a few crash-free days to be sure, but that would be the good news = issue resolved).
Re: xyplorer crashes unexpectedly
Posted: 26 Sep 2023 17:04
by admin
OK, I wish you bad luck

Re: xyplorer crashes unexpectedly
Posted: 26 Sep 2023 18:10
by stoik
First impressions of the new beta after one hour (of using it) or so :
Good news :
I immediately started creating new folders like a maniac - trying to provoke a crash, but no crashes so far, either with this salvo, or with subsequent regular use. This alone is an improvement - if nothing else !
Bad news :
after roughly one hour, I did have a crash after entering a folder (double click to enter) with LOTS of files (hundreds) and sub-folders (dozen or so). It is that second scenario - entering/reentering of a "big" folder with expected refreshing of view.
Summary :
so far no crashes with massive creation of new folders, if this holds - than You have indeed fixed one of the problems. Even if I do eventually get a crash with a folder creation - I think they would be less frequent now, but lets see. I will give You an update in a day or two. Thanks !!
Re: xyplorer crashes unexpectedly
Posted: 26 Sep 2023 18:20
by admin
Alright, thanks so far!

Re: xyplorer crashes unexpectedly
Posted: 27 Sep 2023 13:00
by stoik
I suppose the new stable version 25.00
includes Your fixes that we are testing here.
If You can confirm that
then I would continue this testing with version 25.00.
Re: xyplorer crashes unexpectedly
Posted: 27 Sep 2023 14:17
by admin
Sure.
Re: xyplorer crashes unexpectedly
Posted: 27 Sep 2023 16:04
by stoik
OK, here we are with testing results on my system
(Windows 10, Lenovo laptop, shell extensions disabled
in portable XYplorer Configuration) :
After almost 1 full day of testing the beta version 24.90.0141
I had one crash with folder creation, and one crash on regaining focus.
It might feel like a slight disappointment, but this score is significantly
lower than what I had before, i.e. crashes are now less common.
So we do have an IMPROVEMENT here !
These crashes do not happen at all on my other laptop
which is Toshiba with Windows 8.
I am glad that these crashes are not massively reported by users
according to administrators that responded to my problems.
Maybe it is an interference by some Lenovo back-ground program,
there are a few - like "Lenovo Utilities.exe" etc.
These are allegedly supposed to speed up my laptop,
so I am reluctant to shut them down.
I will now switch to the latest stable XYplorer version 25.00.
Maybe some future tweak will fix my issue.
Thanks for Your time, Admin !
Re: xyplorer crashes unexpectedly
Posted: 27 Sep 2023 16:57
by admin
"Lenovo Utilities.exe" ... thanks for pointing out a possible source of the problem.