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Division by zero (pList@21)

https://www.xyplorer.com/xyfc/viewtopic.php?t=22951

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Re: Division by zero (pList@21)

Posted: 22 Apr 2021 13:56
by admin
I'm out of ideas at the moment. I'm quite sure it is not a true "Division by zero" error but some other error that confuses the error management.

The necessary combination is Dropbox path + PDF file selected + Bringing XY to the foreground... how weird can it become? And you are the only one reporting it. Tricky! :veryconfused: :|

Re: Division by zero (pList@21)

Posted: 22 Apr 2021 14:05
by zoltan
I am happy to try any other tips that might gather more information.

In the meantime I'll keep an eye on it and see if I spot any other situations that cause it.

Re: Division by zero (pList@21)

Posted: 22 Apr 2021 14:23
by zoltan
I just saw the error window pop up – previously I could not tell how long the error window was already there because the other windows could have been concealing it.

I had my web browser (Firefox) in the foreground, and I minimized it, which made XYplorer the active window. A fraction of a second after Firefox was minimized, I saw the error window appear.

So it does seem to be linked to XYplorer becoming the active window.

Re: Division by zero (pList@21)

Posted: 27 Apr 2021 08:01
by zoltan
I just got the same error with an Excel spreadsheet. It looks like it is not restricted to PDF files.

Error: 11 (0x0000000B)
Desc: Division by zero
Dll: 0
Proc: pList@21
Flags=294940, Count=13, RowFirst=0, RowLast=25, View=0

Source: XYplorer
XY ver: XYplorer 21.70.0003
OS: Windows 10 Professional, 64-bit, Release 2009, Build 19042.928
Locale: 3081 (en-AU)
ANSI: 1252, ACP: 1252 (ANSI - Latin I)
Font: Segoe UI 9, DBCS: No
DPI: 96 (100%), 2560x1440

Date: 2021-04-27 15:56:31

Re: Division by zero (pList@21)

Posted: 27 Apr 2021 10:51
by admin
OK, noted. :tup:

Re: Division by zero (pList@21)

Posted: 05 May 2021 05:14
by zoltan
I just got another variation of the error – see attached screenshot.

XYplorer crashed after this and I had to restart it. The following events were logged in the Windows Application Event Log.

Code: Select all

Log Name:      Application
Source:        Application Error
Date:          5/05/2021 1:04:36 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ZOLTAN-DESKTOP
Description:
Faulting application name: XYplorer.exe, version: 21.70.0.3, time stamp: 0x60799880
Faulting module name: KERNELBASE.dll, version: 10.0.19041.906, time stamp: 0x26452a2a
Exception code: 0xc000008f
Fault offset: 0x0012a6e2
Faulting process ID: 0x16ec
Faulting application start time: 0x01d73769e572fc49
Faulting application path: C:\Program Files (x86)\XYplorer\XYplorer.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: f5347f4c-fda8-4466-b305-e3d0581e18e9
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-05-05T03:04:36.2180651Z" />
    <EventRecordID>87047</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>ZOLTAN-DESKTOP</Computer>
    <Security />
  </System>
  <EventData>
    <Data>XYplorer.exe</Data>
    <Data>21.70.0.3</Data>
    <Data>60799880</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.19041.906</Data>
    <Data>26452a2a</Data>
    <Data>c000008f</Data>
    <Data>0012a6e2</Data>
    <Data>16ec</Data>
    <Data>01d73769e572fc49</Data>
    <Data>C:\Program Files (x86)\XYplorer\XYplorer.exe</Data>
    <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
    <Data>f5347f4c-fda8-4466-b305-e3d0581e18e9</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Code: Select all

Log Name:      Application
Source:        Windows Error Reporting
Date:          5/05/2021 1:04:40 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      ZOLTAN-DESKTOP
Description:
Fault bucket 1458474421849231911, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: XYplorer.exe
P2: 21.70.0.3
P3: 60799880
P4: KERNELBASE.dll
P5: 10.0.19041.906
P6: 26452a2a
P7: c000008f
P8: 0012a6e2
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREAF9.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERED2D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERED3D.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERED4B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERED9A.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_XYplorer.exe_ac4ce695a515b5ed5243ebe96b9d1164507bcb6e_0732935c_600059bd-2363-4c12-8bcd-ead3a95b1ce0

Analysis symbol: 
Rechecking for solution: 0
Report Id: f5347f4c-fda8-4466-b305-e3d0581e18e9
Report Status: 268435456
Hashed bucket: 20af6b8e6a3f287a743d8ac264511227
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-05-05T03:04:40.0598155Z" />
    <EventRecordID>87048</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>ZOLTAN-DESKTOP</Computer>
    <Security />
  </System>
  <EventData>
    <Data>1458474421849231911</Data>
    <Data>1</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>XYplorer.exe</Data>
    <Data>21.70.0.3</Data>
    <Data>60799880</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.19041.906</Data>
    <Data>26452a2a</Data>
    <Data>c000008f</Data>
    <Data>0012a6e2</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREAF9.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERED2D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERED3D.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERED4B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERED9A.tmp.txt</Data>
    <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_XYplorer.exe_ac4ce695a515b5ed5243ebe96b9d1164507bcb6e_0732935c_600059bd-2363-4c12-8bcd-ead3a95b1ce0</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>f5347f4c-fda8-4466-b305-e3d0581e18e9</Data>
    <Data>268435456</Data>
    <Data>20af6b8e6a3f287a743d8ac264511227</Data>
    <Data>0</Data>
  </EventData>
</Event>

Code: Select all

Log Name:      Application
Source:        Application Error
Date:          5/05/2021 1:04:40 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ZOLTAN-DESKTOP
Description:
Faulting application name: XYplorer.exe, version: 21.70.0.3, time stamp: 0x60799880
Faulting module name: KERNELBASE.dll, version: 10.0.19041.906, time stamp: 0x26452a2a
Exception code: 0xc000041d
Fault offset: 0x0012a6e2
Faulting process ID: 0x16ec
Faulting application start time: 0x01d73769e572fc49
Faulting application path: C:\Program Files (x86)\XYplorer\XYplorer.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 1febbf6b-e0a5-4956-a833-36ba08c06edb
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-05-05T03:04:40.7224013Z" />
    <EventRecordID>87049</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>ZOLTAN-DESKTOP</Computer>
    <Security />
  </System>
  <EventData>
    <Data>XYplorer.exe</Data>
    <Data>21.70.0.3</Data>
    <Data>60799880</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.19041.906</Data>
    <Data>26452a2a</Data>
    <Data>c000041d</Data>
    <Data>0012a6e2</Data>
    <Data>16ec</Data>
    <Data>01d73769e572fc49</Data>
    <Data>C:\Program Files (x86)\XYplorer\XYplorer.exe</Data>
    <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
    <Data>1febbf6b-e0a5-4956-a833-36ba08c06edb</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Code: Select all

Log Name:      Application
Source:        Windows Error Reporting
Date:          5/05/2021 1:04:42 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      ZOLTAN-DESKTOP
Description:
Fault bucket 1591733259676267632, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: XYplorer.exe
P2: 21.70.0.3
P3: 60799880
P4: KERNELBASE.dll
P5: 10.0.19041.906
P6: 26452a2a
P7: c000041d
P8: 0012a6e2
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFC5E.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE05.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE26.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE26.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE65.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_XYplorer.exe_9d9ad0a943e33f58e4bf8d56f68e1877715671dc_0732935c_52686f0a-df8d-4c39-8c05-a0c63124af05

Analysis symbol: 
Rechecking for solution: 0
Report Id: 1febbf6b-e0a5-4956-a833-36ba08c06edb
Report Status: 268435456
Hashed bucket: 9511150b036048c73616f8f7602db470
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-05-05T03:04:42.8599868Z" />
    <EventRecordID>87050</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>ZOLTAN-DESKTOP</Computer>
    <Security />
  </System>
  <EventData>
    <Data>1591733259676267632</Data>
    <Data>1</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>XYplorer.exe</Data>
    <Data>21.70.0.3</Data>
    <Data>60799880</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.19041.906</Data>
    <Data>26452a2a</Data>
    <Data>c000041d</Data>
    <Data>0012a6e2</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFC5E.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE05.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE26.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE26.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE65.tmp.txt</Data>
    <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_XYplorer.exe_9d9ad0a943e33f58e4bf8d56f68e1877715671dc_0732935c_52686f0a-df8d-4c39-8c05-a0c63124af05</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>1febbf6b-e0a5-4956-a833-36ba08c06edb</Data>
    <Data>268435456</Data>
    <Data>9511150b036048c73616f8f7602db470</Data>
    <Data>0</Data>
  </EventData>
</Event>

Re: Division by zero (pList@21)

Posted: 05 May 2021 09:25
by admin
And that happened again when you put the XYplorer into the foreground and a file was selected?

I wonder why nobody else reports this. What is so special about your system? :maf:

Re: Division by zero (pList@21)

Posted: 05 May 2021 10:00
by zoltan
That correct. It was a PDF in Dropbox again.

I don’t know what is wrong different about my system :-)

Re: Division by zero (pList@21)

Posted: 05 May 2021 10:40
by admin
1) Does the window go from background to foreground, or from minimized to normal state?

2) You are not showing any tree?

Re: Division by zero (pList@21)

Posted: 05 May 2021 10:48
by zoltan
Yes, background to foreground... as I wrote previously it is when I switch from another active window to XYplorer.

Also, correct that I am not showing the tree -- only the catalog.

Re: Division by zero (pList@21)

Posted: 07 Sep 2021 11:19
by zoltan
Just letting you know that I have upgraded my PC, and since then this error has not occurred. It is a new installation of Windows, with completely different hardware + drivers.

It has been a month since the upgrade.

Re: Division by zero (pList@21)

Posted: 07 Sep 2021 15:52
by admin
Good, thanks for the info! :tup:
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