Xyplorer freezes for about 10 seconds very frequently 25%cpu

[itsme28m]

No, i don't have 2 AV products installed at thesame time, i totally uninstalled avast before i installed microsoft essentials with that. Xyplorer works only normal when there is no antivirus active, and i always only install 1 antivirus and windows defender is totally disabled also. I only say i had thesame problem in Avast (only avast installed back then, and with avast windows defender was disabled), now i have only microsoft essentials installed, avast is completely deinstalled from my pc and windows defender is still disabled and that service is also not running. Xyplorer only works fine when i disable the virus scanner. This was both with only avast installed, and now only microsoft essentials installed.

I already searched how i completely remove avast and microsoft essentials, but when i install another virus scanner and it's enabled, the problem comes back again, excluding xyplorer doesn't help, with both virus scanners i tried. I struggle with this problem for more then a week now and tried many things to solve this and for the moment i only have this problem with xyplorer, not noticed this with any other program yet.

[itsme28m]

And another update on this problem...

So now i only have avast installed, disabled it... and now i still notice 25% usage of xyplorer! This is realy getting on my nerves...
Before i upgraded to 8gb and put an ssd in it, i had microsoft essentials installed and enabled, without the need of putting xyplorer in the exclude list. I also had malwarebytes pro installed and active, without any problem. Now i have only one virus scanner (and i tried several of them), and now it seems not the antivirus program either. what the **** can be wrong with that???

I thought a few times that the problem was solved by some of you, somethimes by something i figured out... and then it comes back up again. And because of the 25%cpu it doesn't slow my whole pc down, but also makes a noise, and just somethimes with only TRYING to select some files, wich doesn't work because xyplorer is freezing AGAIN.

And just while i typing this now, xyplorer keeps freezing and cpu usage on 25%, when i open windows explorer and i go to thesame drive where xyplorer is in everything works fast within windows explorer.
No errors in the logs... no antivirus active, only 1 antivirus installed. Almost no programs installed yet (xyplorer is one of the first i installed). Windows defender is totally disabled (and that made xyplorer much faster with file browsing, but didn't stop the freezing with 25% cpu usage), and the only thing that seems to make a problem is xyplorer... now what?

[Borut]

And just while i typing this now, xyplorer keeps freezing and cpu usage on 25%

Two questions:

CPU goes up in this way only while XYplorer has focus (=XYplorer Window is in the foreground), right?

Have you tried not to install it, but to use it in a portable way (just decompressed in one completely normal nonspecial directory from ZIP)? Is the effect then the same?

(I know - stupid questions, but no better come up, unfortunately.)

[admin]

Have you tried not to install it, but to use it in a portable way (just decompressed in one completely normal nonspecial directory from ZIP)?

There is no possible difference. XYplorer is never "installed" in the usual sense. The only effective difference between the two download packages is the Uninstall service, that's one registry key pointing to the uninstall.exe.

[itsme28m]

I think i'm going to give up on this huge problem...

I think i checked every possible thing i could check to sort this out, i did notice that it mainly happens in the root directory of drive I, this is a usb 3 external hard drive of 1TB. It LOOKS like when i go to a subdirectory that the problem goes away, if i work again in the root directory the problem starts almost with every click i make wich is very, very, very annoying. Every single click processor goes up to 25% and xyplorer freezes again and again.

So what did i do today for trying to solve this? i went to device manager, went to the external hard drive, turned off fast removable and turned the option on for cashing the external drive, then i had to reboot, so i closed all programs and rebooted... right away i opened xyplorer and went to the I: drive, clicked once on a file within the I: drive and boom! there it was again! 25% cpu for about 10 seconds.

I also tested about everything between xyplorer and windows explorer, xyplorer always had the 25% delay with almost every click i did, windows explorer works without any problem, every time again, also in the I root directory.

I think i have to look for another file manager, i have this problem for about 2 weeks since i upgraded my system and installed the 64-bit of windows 7.

Anyone knows another good file manager without that huge problem that i have now? I already checked everything with process explorer, but i couldn't find any problem, the only process that made 25% cpu usage was xyplorer.exe, nothing more. Completely running without a antivirus scanner didn't solve it either and also no anti-malware programs installed or activated, or any other program that checks files the whole time.

Anyway, the problem with antivirus scanners and xyplorer is only when working with files like copying/move big files, but why would it make 25% with only clicking on a file??!!! it doesn't make any sense at all. For example, when i can get so far as right-clicking a archive file of more then 700MB and unrar or unzip it, it goes without a problem, no high cpu usage or nothing like that. It's only when clicking with the mouse that it makes a 25%cpu usage and freezes xyplorer almost every single time.

Xyplorer was until now the best file manager, now it makes me crazy, and that's an understatement.

[serendipity]

Sorry to hear that, before you go could you post the results of Help>various information (while holding control key) here?

Also, i am assuming you already tried the fresh install and reproduced this issue.
edit: i see you already tried fresh install.

Thanks.

[itsme28m]

XYplorer: 11.60.0200 (Pro Edition - Lifetime License Pro)
Loaded in: 659 ms at 7/10/2012 0:31:55
Uptime: 41 mins, 4 secs
Memory Usage: 31.832 KB, Virtual Memory Size: 15.528 KB

OS: Windows 7 Home Premium (Service Pack 1), 64-bit (v6.1)
OS Uptime: 41 mins, 27 secs
User Role: Admin
Themes: Yes

1) A 'Yes' might slow down file operations and browsing:
AutoRefresh = No
Network = No
Removables = Yes
During File Ops = No
SHChangeNotify = Yes
Get Folder Sizes = No
Check Existence of Subfolders in Tree = Yes
Autosize Columns = No
Icon Overlays = No

2) The bigger (more), the slower:
tag.dat has 248 bytes (0 tagged items)

3) A 'Yes' will speed up browsing:
Generic Icons = Yes
Generic Icons Network Only = No
Generic Icons For All Controls = No

4) A 'Yes' might slow down selecting an item:
File Info Tips = Yes
File Info Tips Custom = No

Slowdown cause number one: An active virus scanner can severely slow down file operations and make XYplorer less responsive. Especially Microsoft Security Essentials can have a dramatic negative effect on speed. Try to add XYplorer.exe and XYcopy.exe to the exceptions.

[serendipity]

Can you try with "Check Existence of Subfolders in Tree" checked off??

[itsme28m]

Yeah i changed that setting also a few days back, but since reinstalling it the setting came back (that's standard setting i think? or maybe i changed a setting to much to try getting rid of this problem).

Just changed it and disabled that option... closed xyplorer and opened xyplorer again... and right away... the 25% cpu usage is back...

Here the updated various information:
XYplorer: 11.60.0200 (Pro Edition - Lifetime License Pro)
Loaded in: 665 ms at 7/10/2012 1:27:52
Uptime: 1 min, 36 secs
Memory Usage: 27.592 KB, Virtual Memory Size: 13.260 KB

OS: Windows 7 Home Premium (Service Pack 1), 64-bit (v6.1)
OS Uptime: 57 mins, 57 secs
User Role: Admin
Themes: Yes

1) A 'Yes' might slow down file operations and browsing:
AutoRefresh = No
Network = No
Removables = Yes
During File Ops = No
SHChangeNotify = Yes
Get Folder Sizes = No
Check Existence of Subfolders in Tree = No
Autosize Columns = No
Icon Overlays = No

2) The bigger (more), the slower:
tag.dat has 248 bytes (0 tagged items)

3) A 'Yes' will speed up browsing:
Generic Icons = Yes
Generic Icons Network Only = No
Generic Icons For All Controls = No

4) A 'Yes' might slow down selecting an item:
File Info Tips = Yes
File Info Tips Custom = No

Slowdown cause number one: An active virus scanner can severely slow down file operations and make XYplorer less responsive. Especially Microsoft Security Essentials can have a dramatic negative effect on speed. Try to add XYplorer.exe and XYcopy.exe to the exceptions.

[serendipity]

I am sure you tried others too.
file info tips?
generic icons for all controls too?

[serendipity]

Sorry more:
Disable autorefresh in removables.

Also in your ini:
DisableSHChangeNotifyRegister=1

[itsme28m]

Hmm, thanx for your tips, didn't try those except auto refresh in removables, i had auto refresh unchecked totally, while auto refresh in removables looked liked to be checked, but the option wasn't available anymore because the whole auto refresh is unchecked with me, isn't auto refresh removables also disabled then? Anyway, i checked auto refresh again, then unchecked auto refresh removables, i changed all auto refresh options off again (don't know if it makes a difference, but just to be sure).

I do notice another speed improvement now, however, i did the work with the files i needed to do in windows explorer, and since i already thought that speed improvement solved the 10 seconds freeze i'm not gonna jump for joy yet

I'm gonna wait till tomorrow for now, when i have the 25% cpu back i'm gonna change the setting in the ini. If i don't have the freeze problem again, i'm gonna check what setting exactly is causing this. I would really like to know the cause of this. I would think it is because of the change to SSD, however, the I drive is not an ssd so that should not be the issue either

Still have my doubts about the 64-bit also... but maybe that also has nothing to do with it.

Is there anyone with thesame problem? 25% cpu usage with just clicking some stuff or even menu's/toolbar while in an external usb3 drive???

A while ago (i did mention this earlier) when i THOUGHT that it was solved, maybe i was in a subdirectory in the I drive without thinking of it...

Anyway i'm gonna check this more tomorrow. Thanks in advance

Edit: just did a little test: when i do a F4 in the tree view, and there where changes of the drive, i see the I drive working and searching, takes a little while but that's normal, there is also no 25% cpu usage when it refreshes the tree

[serendipity]

Good to know you are finding some improvements.
Would be interesting to track the culprit down, Don will be most interested ofcourse.

[itsme28m]

BIG UPDATE ON THIS!!!!!


i think i found it this time!!

And it seems the problem was even worse then i thought. The problem was not clicking, but just hovering over a video file!

The problem was: show file info tips

But now comes the interesting part:

- The problem is not in subdirs, it's only in the root directory
- I tried also this: when i moved thesame video file to a subdir, and hovered over the file, the cpu didn't go to 25%, when i put it back in the root dir, cpu went again 25%
- I also found the difference: In the root dir, the file info showed alot more information, while in a subdir it showed just a little of information (32 lines of information in root dir, 9 lines in subdir

So, now is my question, why does it try to show much more information of video files in the root dir then in subdirs? how can i set it up that it only displays the little information in the root dir also? very strange i didn't notice this before the upgrade.

I didn't notice this before, because i almost never stayed on thesame place with my mouse cursor before the 10 seconds freeze where over, so i didn't see the file info most of the time.

UPDATE: ok, i solved this for good! the show custom file tips was unchecked, but... all options under that where checked (normally, because of the main option is unchecked, it shouldn't enable these options) so... i also unchecked every option in there, a good 298 mouse clicks clicked ok... now i have the basic info in the root directory and sub directory's... PROBLEM SOLVED!! FINALLY!!!

Update 2: i solved the biggest problem, but there is still another problem: in the root directory, i don't get the information, i only get Len, then it just displays under that "Label, tags, comment", but with no information.
In a subdir i get the name, itemtype, filesize, how long the media file plays, with the good information included. So there seems to be a bug with file tips within the root directory i believe???

Anyway, thanx alot serendipity!

[serendipity]

Glad you found the cause. Definitely strange that it happens in root folder only. Sure its a bug of some kind.

By the way, maybe for now you can check "Show info tips only when hovering file icon" to narrow the hovering problem.
Even better would be to use this tweak:
FileInfoTipHoldShift=1

That way, you get info tip only when you hold shift and hover over the icon.