xyplorer crashes unexpectedly

[stoik]

Thank You for Your kind reply, and Your patient explanation.
I get it now, although, quite frankly, a bit of mystery seems to remain to me. If I (just *me*, not You) had a memory leak from some shell extension (maybe a screwed up Windows thing, like Media Player), then - off course - *You* would not see any memory leak on Your PC. And regarding this "race condition", I wonder, why only XYplorer and not any other program (including other file explorers like Total Commander) ? But, as You say, if You cannot reproduce it, that kills any further research for You. You are also bang-on right about the fact that time heals many things. I am sure this will eventually resolve itself. Maybe when I switch to another laptop one day. MANY THANKS !

[Borut]

Hi! I am just reusing this thread to report the following RTE, which I have unexpectedly experienced today. XY was opened and untouched for a long time and then - apparently as soon as it regained focus hours later, it happened. But allas, I believe that there were several RTE dialogues, one immediately after the other, of which this was the last one. So, it is questionable if this can help.

Code: Select all

Error:  	9 (0x00000009)
Desc:   	Subscript out of range
Dll:    	0
Proc:   	pRowDet@60
Count=19, RowFirst=0, RowLast=50, Hovering=False

Source: 	XYplorer
XY ver: 	XYplorer 24.90.0131 - Lifetime License Enterprise
OS:     	Windows 7 Pro (Service Pack 1), 32-bit, Build 7601 (6.1)
Locale: 	3079 (de-AT)
ANSI:   	1252, ACP: 1252  (ANSI - Lateinisch I)
Font:   	Consolas 10,2, Tahoma 9, DBCS: No
DPI:    	96 (100%), 1920x1080

Date:   	2023-09-19 22:05:42

[admin]

Good enough for me, thanks! Should not happen again.

[stoik]

As Borat, sorry Borut, said : "as soon as it regained focus hours later, it happened".

I want to add some further info about this problem, if anyone is checking this, and I don't know if it will help any.

On my system, crashes happen most often (some 90 % of cases) when I create a new folder. A crash NEVER happens when I, for example, create a text file, or any other file ... only when I create a folder.

Occasionally (some 10 % of cases) crashes happen on regaining focus : e.g. I do something in XYplorer's right pane (on some tab), then I move on to work on left pane ... when I touch a tab in right pane to activate it - bang ! - the crash happens.

Does this suggest that the crashes have something to do with how XYplorer is tracking the sub-folder list ? Like : something gets misread, or overwhelmed ?

Just wondering ...

[admin]

Is that with the latest beta? Because I recently fixed some potential crashes...

[stoik]

Admin, this is with the latest stable version 24.90.0100,
and has been going on for years ...

Maybe (just maybe, I am not sure), old version 21.20.0200
was not doing this. The reason that I am not so sure is
because I was using another laptop then with Windows 8,
so we are comparing apples and oranges perhaps.

I would be happy to try the new beta version that You are writing about.
Please give me the direct download link.

[admin]

viewtopic.php?p=214731#p214731

[stoik]

Thanks, I will give it a try.

If You cannot reproduce my system settings, then the best solution is for ME to test it.

BECAUSE the crashes are random, You may get my FEEDBACK - either very soon (bad news : crash occurs soon), or perhaps in a few days (I need a few crash-free days to be sure, but that would be the good news = issue resolved).

[admin]

OK, I wish you bad luck

[stoik]

First impressions of the new beta after one hour (of using it) or so :

Good news :
I immediately started creating new folders like a maniac - trying to provoke a crash, but no crashes so far, either with this salvo, or with subsequent regular use. This alone is an improvement - if nothing else !

Bad news :
after roughly one hour, I did have a crash after entering a folder (double click to enter) with LOTS of files (hundreds) and sub-folders (dozen or so). It is that second scenario - entering/reentering of a "big" folder with expected refreshing of view.

Summary :
so far no crashes with massive creation of new folders, if this holds - than You have indeed fixed one of the problems. Even if I do eventually get a crash with a folder creation - I think they would be less frequent now, but lets see. I will give You an update in a day or two. Thanks !!

[admin]

Alright, thanks so far!

[stoik]

I suppose the new stable version 25.00
includes Your fixes that we are testing here.

If You can confirm that
then I would continue this testing with version 25.00.

[admin]

Sure.

[stoik]

OK, here we are with testing results on my system
(Windows 10, Lenovo laptop, shell extensions disabled
in portable XYplorer Configuration) :

After almost 1 full day of testing the beta version 24.90.0141
I had one crash with folder creation, and one crash on regaining focus.

It might feel like a slight disappointment, but this score is significantly
lower than what I had before, i.e. crashes are now less common.
So we do have an IMPROVEMENT here !

These crashes do not happen at all on my other laptop
which is Toshiba with Windows 8.

I am glad that these crashes are not massively reported by users
according to administrators that responded to my problems.

Maybe it is an interference by some Lenovo back-ground program,
there are a few - like "Lenovo Utilities.exe" etc.
These are allegedly supposed to speed up my laptop,
so I am reluctant to shut them down.

I will now switch to the latest stable XYplorer version 25.00.
Maybe some future tweak will fix my issue.
Thanks for Your time, Admin !

[admin]

"Lenovo Utilities.exe" ... thanks for pointing out a possible source of the problem.