Crash when hovering over image in Box Drive folder

[oblivion]

Couple of crashes this morning -- XYplorer just goes away with no apparent errors when I hover over a jpg in a cloud folder, using Box Drive.

And it could just as easily be a problem with the Box Drive application, I grant

Error log shows:

Log Name: Application
Source: Application Error
Date: 07/09/2022 09:25:18
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-37OIGSF
Description:
Faulting application name: XYplorer.exe, version: 23.60.0.0, time stamp: 0x63122306
Faulting module name: BoxShellExt32-2.27.242.dll, version: 2.27.242.0, time stamp: 0x62d9c4cd
Exception code: 0xc0000005
Fault offset: 0x00029369
Faulting process ID: 0x35c4
Faulting application start time: 0x01d8c2907230e5ab
Faulting application path: x:\xxxxxxxxxxxx\XYPlorer\XYplorer.exe
Faulting module path: x:\Program Files\Box\Box\BoxShellExt32-2.27.242.dll
Report ID: 6704662e-3ac4-4003-9ab4-3c8f420f50b1
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-09-07T08:25:18.5397651Z" />
<EventRecordID>105043</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>computername</Computer>
<Security />
</System>
<EventData>
<Data>XYplorer.exe</Data>
<Data>23.60.0.0</Data>
<Data>63122306</Data>
<Data>BoxShellExt32-2.27.242.dll</Data>
<Data>2.27.242.0</Data>
<Data>62d9c4cd</Data>
<Data>c0000005</Data>
<Data>00029369</Data>
<Data>35c4</Data>
<Data>01d8c2907230e5ab</Data>
<Data>x:\xxxxxxxxxxxx\XYPlorer\XYplorer.exe</Data>
<Data>x:\Program Files\Box\Box\BoxShellExt32-2.27.242.dll</Data>
<Data>6704662e-3ac4-4003-9ab4-3c8f420f50b1</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

[admin]

Try the same with v23.60.0004.

[oblivion]

Try the same with v23.60.0004.

I've just tried it with .0005 and it's worked perfectly thanks!

[admin]

I did not fix anything, I just added debug code.

[oblivion]

Ah.

I think the problem was kind of network related -- I was using the laptop with a hotspot provided by my phone and I discovered a bit later that the automatic mirroring of files between the folder on the laptop I was actually looking at and the Box-hosted files themselves weren't fully in sync. So the files appeared to be present but -- I think -- the content was still being transferred. (I was using a VPN pointed at a server that, while it looked effective, was actually cutting download speeds to glacially slow...)

So definitely not XYplorer's fault, in that sense, although the addition of debug code might help the development of an error trap if it happens again, I guess?

[admin]

You should try to make it happen with 23.60.0004. There should come a helpful error message right before the crash.