XYPlorer crashes when docking laptop with multiple external displays

[tcolumb]

If I have XYPlorer open before I undock, then re-dock it usually crashes. I have an HP Specter X360 with an HP port replicator connected via USB-C. There are 2 external displays connected to the replicator/dock as well as power, network and multiple USB devices including flash drives in a USB bus.

[admin]

You say "usually". It does not happen each time?

[tcolumb]

I have not performed definitive tests to prove that, but it has been my experience several times. No problems when unlocking Windows, or coming out of sleep while connected to the dock.

[tcolumb]

In case you want more details ….

Various Information

XYplorer: 20.30.0000 (Pro Edition - Lifetime License Pro)
Upgraded from: 20.20.0200
Loaded in: 7,807 ms at 2019-09-10 11:52:00 AM
Uptime: 1 hr, 17 mins, 3 secs Runtime: 6.00.9815
Memory Usage: 59,464 KB, Virtual Memory Size: 20,040 KB

OS: Windows 10 Enterprise, 64-bit, Release 1903, Build 18890.1000
OS Uptime: 1 day, 4 hrs, 44 mins, 26 secs
Time Zone: Eastern Standard Time, Eastern Daylight Time
UTC Offset: --04:00
User Role: User
Themes: Yes (Aero) RealSystem32: Yes

System Locale ID: 1033 (en-US)
Thread Locale ID: 1033 (en-US)
Default ANSI Code Page: 1252 (ANSI - Latin I)
Active ANSI Code Page: 1252 (ANSI - Latin I)
Default OEM code page: 437 (OEM - United States)
Active OEM Code Page: 437 (OEM - United States)
Is DBCS Code Page: No
Main Contents Font: Segoe UI 9

DblClick Time: 500 ms
Screen: 1920x1080, 3/3 (Secondary), Virtual: (0, -1445) - (5120, 2525), Work: (0, 0) - (1920, 1040)
Screen DPI: 96 (100%), twx: 15, stretch: 1
Screen Color Depth: 32
DPI awareness: Unaware
UseDPIAwareIconSizes: No, Yes
Icon Size: Small=16, Large=32
Icon Size Controls: Small=16, Large=32
Icon Size Recommended: Small=16, Large=32

Command Line:
Command Normalized:

App: C:\Program Files (x86)\XYplorer\XYplorer.exe

Language Support: 8.114
Language: No language loaded

[admin]

Lacking that hardware this will be hard to fix.

You say *multiple* external displays. So it does not happen with only one display?

[tcolumb]

After many months of testing I finally narrowed down the issue. This only happens with multiple monitors. If I launch XYPlorer on my main screen, its icon is in the taskbar on that screen - as expected. I then move the XYPlorer window to another screen (I usually use the keyboard Win+Shift+Right/Left). XYPlorer moves and functions fine, but the task bar icon remains on the launch display, whereas most Windows apps will move the icon to the task bar on the new display. I then will undock for a meeting or something and when I return XYPlorer would crash.

However! If I close and re-open XYPlorer after moving XYPlorer to a different dispaly, but before undocking the icon is on the correct taskbar and it does not crash.

[admin]

Okay. XYplorer will soon migrate to 64-bit and things like the ones you describe will most likely self-fix or at least change. We'll have to look at it again in the 64-bit version.