Pgm completely freezes at random times

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Hellnbak
Posts: 13
Joined: 28 Sep 2022 09:26

Pgm completely freezes at random times

Post by Hellnbak »

Hello. I have downloaded the trial version of XYplorer, and really hope it will fulfill my needs. However, each time I have tried to use it, it completely freezes and I have to use the task manager to shut it down. This happens at random times. So far I have only used it to open various folders, that's all. Any help or suggestions would be greatly appreciated.

BTW, I have downloaded the very latest version from your website, have uninstalled and reinstalled it several times, have restarted my computer and have savagely beat my computer with a large hammer a couple of times.

admin
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Re: Pgm completely freezes at random times

Post by admin »

Hi, "each time I have tried to use it...". What exactly did you do right before it froze?

Hellnbak
Posts: 13
Joined: 28 Sep 2022 09:26

Re: Pgm completely freezes at random times

Post by Hellnbak »

Well, as I said, it freezes at completely random times, I might be opening a folder, I might be clicking on a photo in a folder, no one particular action seems to trigger it.

admin
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Re: Pgm completely freezes at random times

Post by admin »

Weird!

In case you were using the items' context menu, try to tick this:
Configuration | General | Menus, Mouse, Usability | Context Menus | Hide shell extensions from shell context menu

Also untick this:
Configuration | Information | File Info Tips & Hover Box | Show Hover Box

Are you showing any previews?

Hellnbak
Posts: 13
Joined: 28 Sep 2022 09:26

Re: Pgm completely freezes at random times

Post by Hellnbak »

Can't even find the Context menu. I'm just using it as loaded, no changes made. Sorry, I know I haven't given you much to go on. I wish I could give you a specific action that triggers it, I know that would greatly help with the troubleshooting process.

admin
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Re: Pgm completely freezes at random times

Post by admin »

I mean the menu that appears when you right click on a file.

Hellnbak
Posts: 13
Joined: 28 Sep 2022 09:26

Re: Pgm completely freezes at random times

Post by Hellnbak »

When I right click on a folder, I only get this, nothing about 'configure'Image

admin
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Re: Pgm completely freezes at random times

Post by admin »

You (and then I) misunderstood that. Configuration (F9) is a menu item under Tools.

Hellnbak
Posts: 13
Joined: 28 Sep 2022 09:26

Re: Pgm completely freezes at random times

Post by Hellnbak »

Ah. I ticked the box for Hide shell extensions from shell context menu, the box for Show Hover Box was already unticked, clicked Apply - still freezes. Maybe I need a bigger hammer?

admin
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Re: Pgm completely freezes at random times

Post by admin »

Not yet, Thor. How long are those freezes?

Hellnbak
Posts: 13
Joined: 28 Sep 2022 09:26

Re: Pgm completely freezes at random times

Post by Hellnbak »

It stays frozen until I stop the program using task manager

admin
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Re: Pgm completely freezes at random times

Post by admin »

Why? Why you? What is so special about your system?

Hellnbak
Posts: 13
Joined: 28 Sep 2022 09:26

Re: Pgm completely freezes at random times

Post by Hellnbak »

I forgot to mention that my computer is haunted. Called an exorcist once, he ran away screaming.

admin
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Posts: 60357
Joined: 22 May 2004 16:48
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Re: Pgm completely freezes at random times

Post by admin »

He saw your hammer.

Hellnbak
Posts: 13
Joined: 28 Sep 2022 09:26

Re: Pgm completely freezes at random times

Post by Hellnbak »

Could be. I was beating on the dang thing when he arrived.

It's looking like I will have to give another program a try. Real shame, I really liked this one, when it worked.

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