I've been using the trial version for a few days now and I'm noticing that all file moves seem to be really slow. When I move a file between folders on my local hard drive it takes between 5 and 10 seconds to complete (until the window is available again). This seems unrelated to the file size, the delay is about the same with an 8kb file as with an 8mb file. I also have two external storage drives (both NTFS formatted). On one of the drives, performance is about the same as on the local hard drive, about 5 seconds to move a file of about 5mb, although strangely it seems like smaller image files can be moved a bit quicker. I can probably live with both of these although it's not great.
The other external drive is by far the worst in terms of performance, even opening the folder to see files can take over 2 minutes, during which time the entire program hangs and I can't do anything else. Deleting files is quick, but moving files also takes more than a couple of minutes, and then it takes even longer for the file list to refresh properly. Interestingly, if I try to exit the program while this is happening, I get a message that asks if I'm sure I want to quit while background jobs are running, but if I open the background jobs window it's empty.
All of these operations are instant when using Windows explorer. I've tried all the following, none of which seemed to make any difference. Please help!
- disabled custom copy/move (I want it to be enabled ideally but I disabled just to test) - I first tested by enabling the custom move for cross volume moves only and testing on my local drive, but this did nothing either
checked my drives - both are connected via USB3 and both have a good SMART status
disabled auto refresh (again I would ideally like this enabled)
added an exception to my antivirus (I use Avast antivirus, I added the xyplorer files as exceptions to the real time scanning as well as the other shield activities that it would let me)
disabled my antivirus completely