Everytime I select a PDF it wont show preview until I click and scroll inside the Preview Pane. Why?

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insight
Posts: 30
Joined: 29 Apr 2020 10:44

Everytime I select a PDF it wont show preview until I click and scroll inside the Preview Pane. Why?

Post by insight »

Everytime I select a PDF it wont show preview until I click and scroll inside the Preview Pane. Why?

nas8e9
Posts: 2232
Joined: 21 Jun 2008 14:50

Re: Everytime I select a PDF it wont show preview until I click and scroll inside the Preview Pane. Why?

Post by nas8e9 »

Which PDF program do you use?

Also see here for the recommended configuration.

insight
Posts: 30
Joined: 29 Apr 2020 10:44

Re: Everytime I select a PDF it wont show preview until I click and scroll inside the Preview Pane. Why?

Post by insight »

nas8e9 wrote: 01 May 2020 17:19 Which PDF program do you use?

Also see here for the recommended configuration.
2.5 Build 198

PDF-XChange Viewer

I see the "FIRST" PDF right away after a restart of XY but not so after. Is there a recommended version. Seems like they are still on 2.5.xxx release.
Last edited by insight on 04 May 2020 13:46, edited 1 time in total.

RalphM
Posts: 1935
Joined: 27 Jan 2005 23:38
Location: Cairns, Australia

Re: Everytime I select a PDF it wont show preview until I click and scroll inside the Preview Pane. Why?

Post by RalphM »

The name of the software to go with that version number might be helpful.
Ralph :)
(OS: W11 22H2 Home x64 - XY: Current beta - Office 2019 32-bit - Display: 1920x1080 @ 125%)

insight
Posts: 30
Joined: 29 Apr 2020 10:44

Re: Everytime I select a PDF it wont show preview until I click and scroll inside the Preview Pane. Why?

Post by insight »

RalphM wrote: 02 May 2020 15:25 The name of the software to go with that version number might be helpful.
The recommended one :)

2.5 Build 198

PDF-XChange Viewer

I see the "FIRST" PDF right away after a restart of XY but not so after. Is there a recommended version? Seems like they are still on 2.5.xxx release.

insight
Posts: 30
Joined: 29 Apr 2020 10:44

Re: Everytime I select a PDF it wont show preview until I click and scroll inside the Preview Pane. Why?

Post by insight »

nas8e9 wrote: 01 May 2020 17:19 Which PDF program do you use?

Also see here for the recommended configuration.
Well?

nas8e9
Posts: 2232
Joined: 21 Jun 2008 14:50

Re: Everytime I select a PDF it wont show preview until I click and scroll inside the Preview Pane. Why?

Post by nas8e9 »

insight wrote: 04 May 2020 13:47 I see the "FIRST" PDF right away after a restart of XY but not so after. Is there a recommended version? Seems like they are still on 2.5.xxx release.
I can't confirm this problem with PDF-XChange Viewer 2.5.322.10 on Windows 10 1909 x64. It seems you've installed an older version from 2011?

insight
Posts: 30
Joined: 29 Apr 2020 10:44

Re: Everytime I select a PDF it wont show preview until I click and scroll inside the Preview Pane. Why?

Post by insight »

nas8e9 wrote: 17 May 2020 16:15
insight wrote: 04 May 2020 13:47 I see the "FIRST" PDF right away after a restart of XY but not so after. Is there a recommended version? Seems like they are still on 2.5.xxx release.
I can't confirm this problem with PDF-XChange Viewer 2.5.322.10 on Windows 10 1909 x64. It seems you've installed an older version from 2011?
Had it for a while and did not see any major version number changes so figured..why bother.

Is your PDF X V - 32 or 64 bit?

nas8e9
Posts: 2232
Joined: 21 Jun 2008 14:50

Re: Everytime I select a PDF it wont show preview until I click and scroll inside the Preview Pane. Why?

Post by nas8e9 »

insight wrote: 20 May 2020 14:06 Had it for a while and did not see any major version number changes so figured..why bother.

Is your PDF X V - 32 or 64 bit?
I'd try the latest version.

AFAICT it's a 32-bit app.

insight
Posts: 30
Joined: 29 Apr 2020 10:44

Re: Everytime I select a PDF it wont show preview until I click and scroll inside the Preview Pane. Why?

Post by insight »

nas8e9 wrote: 20 May 2020 15:19
insight wrote: 20 May 2020 14:06 Had it for a while and did not see any major version number changes so figured..why bother.

Is your PDF X V - 32 or 64 bit?
I'd try the latest version.

AFAICT it's a 32-bit app.
When I try to run the 32-bit MSI it wont take.

So I run the 32/64 combined EXE and get this.
Warning - please read before continuing or your existing installation may cease to function fully !

Setup has detected a previous installation of this product using an older style serial number - no longer valid for
this version.
If you choose to install, the first time you start the application it will attempt to retrieve a free upgrade and
serial number directly from our site. If this is not possible because your maintenance has expired you will need
to purchase extended maintenance/upgrade or the new installation will operate only in evaluation mode.
However please note if you do not have maintenance in place and do not wish to purchase the upgrade to
allow you to use this product - please exit this installer or your old version will cease to function fully except in
evaluation mode.

nas8e9
Posts: 2232
Joined: 21 Jun 2008 14:50

Re: Everytime I select a PDF it wont show preview until I click and scroll inside the Preview Pane. Why?

Post by nas8e9 »

This page lists the free and paid features. If you can manage without the paid features, I'd completely uninstall (including removing settings), reboot and reinstall the latest version.

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