Kaspersky context menu entries disabled

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HeinziTuberkel
Posts: 10
Joined: 31 Jul 2018 12:42

Kaspersky context menu entries disabled

Post by HeinziTuberkel » 02 Aug 2018 11:32

Hi,
I'm still in the tryout phase...
Now I wanted Kaspersky to check a file. So I right clicked it in the XYplorer, but the Kaspersky context menu entries are disabled:
kavinactive.jpg
kavinactive.jpg (10.11 KiB) Viewed 291 times
When I open the folder with Windows Explorer, they are enabled.
Any Ideas, if this is an XYplorer issue or a Kaspersky issue?

BTW: Windows 7 Pro, Kaspersky Endpoint Security 10.3.6294
Even if it as a Kaspersky issue, maybe you have an idea, how to hande this?

TIA.

jupe
Posts: 1311
Joined: 20 Oct 2017 21:14
Location: 2004 x64

Re: Kaspersky context menu entries disabled

Post by jupe » 02 Aug 2018 11:37

Are you on x64?, I am only guessing because I haven't used Kaspersky, but try using Ctrl+MenuKey on the keyboard which invokes the 64bit context menu.

https://en.wikipedia.org/wiki/Menu_key

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