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outlook msg preview

Posted: 02 Apr 2018 16:27
by Jancarz
Hello,
I have installed XY on two PC Windows10 computers and with one I have a good preview of msg files but on another, I can't make XY to preview. The configuration of Previewed Formats is the same. I tried to switch on and off office preview msg, add custom preview msg. it only previews as a text which is of course rubbish.
on the platform where I have a perfect view, I did not make any special tricks...

Re: outlook msg preview

Posted: 02 Apr 2018 16:30
by highend
Which Office, which bitness, does it work in a fresh instance?

Re: outlook msg preview

Posted: 16 Jun 2018 18:17
by Jancarz
sorry, missed your post. Looks forum does not send emails with notifications....anyway both 2016 32 bits. I do not think it is an office issue as I am trying to view msg as a standalone file which is the same for all office versions.

Re: outlook msg preview

Posted: 13 May 2019 18:08
by admin
[Jancarz approached me with still the same issue per email today]

Different Office versions might install different preview handlers. Are you sure that your machines have exactly the same Office version?

Re: outlook msg preview

Posted: 14 May 2019 03:01
by RalphM
...and bitness?

Re: outlook msg preview

Posted: 14 May 2019 06:44
by Jancarz
Yes, exactly the same. Problem is for many years, going through all updates.

Re: outlook msg preview

Posted: 14 May 2019 08:52
by RalphM
With bitness I meant primarily Outlook's bitness as one can install 32bit Office on a 64-bit OS.

Re: outlook msg preview

Posted: 14 May 2019 09:11
by admin
Try to run this line through the address bar of XYplorer:

Code: Select all

text get("previewhandler", "msg");
What is the result?