Crashing Regularly

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mikeshick
Posts: 39
Joined: 06 Jul 2020 10:28

Crashing Regularly

Post by mikeshick » 15 Sep 2020 14:28

Can anyone lend some help why XYplorer crashes fairly regularly, usually once per day or more?

Also, when this occurs, I usually need to go a tap minimize tree. Is there a way to default to minimize tree?

Thanks,

highend
Posts: 9256
Joined: 06 Feb 2011 00:33

Re: Crashing Regularly

Post by highend » 15 Sep 2020 14:36

Just explain as thorough as possible when it crashes, what are you (or XYplorer) doing at that moment?
Is there a way to default to minimize tree?
Mh?

Maybe: View - Mini Tree - [x] Mini Tree
+ View - [x] Lock Tree
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mikeshick
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Re: Crashing Regularly

Post by mikeshick » 15 Sep 2020 14:42

Thanks. I put lock tree on and I'll see how it works.

I'm simply browsing to new folders when it crashes, every time.

admin
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Re: Crashing Regularly

Post by admin » 15 Sep 2020 14:53

What do you mean by crash? Just to be sure. Some folks say "crash" when they see an error message...
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mikeshick
Posts: 39
Joined: 06 Jul 2020 10:28

Re: Crashing Regularly

Post by mikeshick » 15 Sep 2020 15:01

I mean, the program freezes, then shuts down. When it reopens, my minimize tree is off, and primary folders shows all sub-folders. Then when I mini tree again, I often have to go to list management and revise what's there.

The whole process is a arrrrrrr....pain.

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Re: Crashing Regularly

Post by admin » 15 Sep 2020 17:44

Go to Tools | List Management | Mini Tree... and copy the whole tree to a post here (if that is okay data-wise). Maybe the problem becomes visible.
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highend
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Re: Crashing Regularly

Post by highend » 15 Sep 2020 17:56

the program freezes, then shuts down
Without any error message at all?

Enter fresh; into the addressbar and hit the enter key.
Does it work with that instance?
When it reopens, my minimize tree is off, and primary folders shows all sub-folders
After setting the options, save your settings!
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mikeshick
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Re: Crashing Regularly

Post by mikeshick » 15 Sep 2020 20:00

I'm not sure I have the chance to type fresh;

When it freezes, I get no second chance to enter anything. The freeze and crash happen at the same instance without ability to do anything at all.

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Re: Crashing Regularly

Post by admin » 16 Sep 2020 08:42

mikeshick wrote:
15 Sep 2020 20:00
I'm not sure I have the chance to type fresh;

When it freezes, I get no second chance to enter anything. The freeze and crash happen at the same instance without ability to do anything at all.
Have you seen my previous post?
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mikeshick
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Re: Crashing Regularly

Post by mikeshick » 16 Sep 2020 09:30


highend
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Re: Crashing Regularly

Post by highend » 16 Sep 2020 09:41

I'm not sure I have the chance to type fresh;
Directly after starting XY. Then work with this fresh instance and tell us if it has the same problem as your normal (fully configured) one...
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Re: Crashing Regularly

Post by admin » 16 Sep 2020 09:57

mikeshick wrote:
16 Sep 2020 09:30
sorry, I did not.

here it is:

https://www.dropbox.com/s/eze7mdyqo8nc4 ... 1.png?dl=0
I don't see anything suspicious.

The crash happens exactly after you turn on the Mini Tree? How do you do that? By left-clicking the "Mini Tree" toolbar button?
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highend
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Re: Crashing Regularly

Post by highend » 16 Sep 2020 10:23

He said the crashes happen when
I'm simply browsing to new folders when it crashes, every time.
He lost the tree because the didn't save the settings after turning on the lock tree option (afterwards: the crash when navigating to a folder -> old settings after restarting)
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Re: Crashing Regularly

Post by admin » 16 Sep 2020 12:42

OK, I was on the wrong track.

I would like to see a complete screenshot of the app right before the fatal click.
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mikeshick
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Joined: 06 Jul 2020 10:28

Re: Crashing Regularly

Post by mikeshick » 16 Sep 2020 15:24

Any suggestions on how to accomplish that. I would have to video my screen all day. Once it crashes, it's only about 2 seconds before program shuts down.

I did use lock for a little, but if I understand that toggle, It stops any new changes from showing up automatically, which isn't ideal for. Me. I do save settings now.

With save settings, the mini tree still vacillates between mini to full. I can't wrap my head around why or when this occurs.

Not sure if I'm missing another setting.
Last edited by mikeshick on 17 Sep 2020 14:24, edited 1 time in total.

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