[Solved]Crash on every first start

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johnhsq
Posts: 7
Joined: 28 Sep 2022 13:28

[Solved]Crash on every first start

Post by johnhsq »

Whenever I restart my computer and the first time I open XYplorer, it always crashes (not responding). I have to force close it and restart it again to have it work.
I am using it on Win11 professional, version is 23.70, Lifetime License Pro, the license granted to "Shiqi He"
I have attached my computer info and software info in the attachment

Solution found: Turn off the "Always show folder size" option in the configuration, I turned it off and the program worked well, not sure why that happened
Last edited by johnhsq on 28 Sep 2022 16:07, edited 2 times in total.

johnhsq
Posts: 7
Joined: 28 Sep 2022 13:28

Re: Crash on every first start

Post by johnhsq »

Well, I noticed that it is not just the first start, I closed the XYplorer for a while and reopened it, not responding
Last edited by johnhsq on 28 Sep 2022 14:10, edited 1 time in total.

admin
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Re: Crash on every first start

Post by admin »

But sometimes it works normally?

johnhsq
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Joined: 28 Sep 2022 13:28

Re: Crash on every first start

Post by johnhsq »

admin wrote: 28 Sep 2022 14:04 But sometimes it works normally?
Yes, when it is not responding, I close it, and it works well when I restart it.
However, the last time I closed it and waited like 15 minutes, it was not responding again.

admin
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Re: Crash on every first start

Post by admin »

And it only happens at startup? Once it works, it works all the time?

johnhsq
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Joined: 28 Sep 2022 13:28

Re: Crash on every first start

Post by johnhsq »

admin wrote: 28 Sep 2022 14:15 And it only happens at startup? Once it works, it works all the time?
Yes, it either freezes at startup or works almost all the time

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Re: Crash on every first start

Post by admin »

If you like you can try it with this version: viewtopic.php?p=203526#p203526

It has special debug code that might throw an error message at startup when things go wrong again.

johnhsq
Posts: 7
Joined: 28 Sep 2022 13:28

Re: Crash on every first start

Post by johnhsq »

admin wrote: 28 Sep 2022 15:00 If you like you can try it with this version: viewtopic.php?p=203526#p203526

It has special debug code that might throw an error message at startup when things go wrong again.
I installed the version in the thread using the "Installer Package", when I opened it up, the same thing happened, not responding and no exception message was thrown. By the way how can the program possibly throw an exception when it is not responding? Is there a log or something like that?

johnhsq
Posts: 7
Joined: 28 Sep 2022 13:28

Re: Crash on every first start

Post by johnhsq »

This is what the program seems to be doing when not responding, I am not sure if this will help, just FYI
Task_manager
Task_manager
1.png (65.51 KiB) Viewed 826 times

johnhsq
Posts: 7
Joined: 28 Sep 2022 13:28

Re: Crash on every first start

Post by johnhsq »

I turned off "Always show folder size" and things seems to get normal. It's weird that I once thought the program was just calculating folders' size during "Not responding" so I just need to wait, but it was still "Not responding" after half hour.

admin
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Re: [Solved]Crash on every first start

Post by admin »

Didn't it say "calculating folder sizes..." in the status bar? Didn't pressing ESC stop it right away? (Rule: if something in Windows is not responding for a longer time the first thing you do is press ESC)

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