Crash after plugging in external drive
Crash after plugging in external drive
Often when I plug in an external USB drive, XYplorer immediately crashes. This has been happening for years. With flash drives, hard drives, etc. Whether I plug the drive in to the USB ports in my monitor, or the USB ports at the back of my desktop computer which are directly connected to the motherboard. It doesn't matter. I always have the worry that plugging in a USB drive will crash XYplorer.
I'm on Windows 10 and am always running the latest release of XYplorer, and the situation has never improved, unfortunately.
Recently I got a 5TB Western Digital Elements USB drive. Same thing with this drive. XYplorer is minimized and running only in the tray. I plug in the drive, then a few minutes later I move my mouse cursor over the XYplorer tray icon so I can restore the window, and the tray icon immediately disappears (which tells me XYplorer crashed). Then I look in Windows Problem Reports, and I confirm that XYplorer crashed at the exact time when I plugged in the drive.
I hope something can be done to find and fix the problem. I can even run a debug version if it will help. The crashing is driving me crazy.
I'm on Windows 10 and am always running the latest release of XYplorer, and the situation has never improved, unfortunately.
Recently I got a 5TB Western Digital Elements USB drive. Same thing with this drive. XYplorer is minimized and running only in the tray. I plug in the drive, then a few minutes later I move my mouse cursor over the XYplorer tray icon so I can restore the window, and the tray icon immediately disappears (which tells me XYplorer crashed). Then I look in Windows Problem Reports, and I confirm that XYplorer crashed at the exact time when I plugged in the drive.
I hope something can be done to find and fix the problem. I can even run a debug version if it will help. The crashing is driving me crazy.
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Re: Crash after plugging in external drive
Never happens here. Thanks for the report anyway. I wonder if others on Win10 share that experience.
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Re: Crash after plugging in external drive
The problem reports for crashed processes, which say "Report sent"... where do they get sent to? Does Microsoft share the crash dumps with developers?
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Re: Crash after plugging in external drive
Nirvana?
No.
I will add some special crash detector code to the next beta (v23.60.0004 - 2022-09-07 09:51). You should get an error message with this version.
No.
I will add some special crash detector code to the next beta (v23.60.0004 - 2022-09-07 09:51). You should get an error message with this version.
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Re: Crash after plugging in external drive
I've just had XYplorer crash again as soon as I plugged in my external drive a few minutes ago. I'm currently running version 23.60.0012. I assume the debug code is still in this beta, as I haven't seen any mention in the changelog of it being removed.
However, I got no error/debug message. As mentioned in the first post: "XYplorer is minimized and running only in the tray." Once again today, after plugging in the USB drive, I moved my mouse over to the XYplorer tray icon so that I could maximize it, and the icon just disappeared, indicating that XYplorer.exe had crashed. Sure enough, when I looked in Windows Problem Reports, I could confirm that XYplorer had indeed just crashed.
However, I got no error/debug message. As mentioned in the first post: "XYplorer is minimized and running only in the tray." Once again today, after plugging in the USB drive, I moved my mouse over to the XYplorer tray icon so that I could maximize it, and the icon just disappeared, indicating that XYplorer.exe had crashed. Sure enough, when I looked in Windows Problem Reports, I could confirm that XYplorer had indeed just crashed.
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Re: Crash after plugging in external drive
No, it's only in v23.60.0004.
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Re: Crash after plugging in external drive
OK, well I've been testing lots of other things in more recent betas as you know. Now that I got the crash to occur again, the debug code is gone
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Re: Crash after plugging in external drive
So the crash is not easily reproducible?
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Re: Crash after plugging in external drive
It happens about 1-2 times a week on average. I've been plugging in the drive each day since you added the debug code (thinking the code was still there) and today was the first crash since then.
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Re: Crash after plugging in external drive
Ok, I'll create another debug version later.
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Re: Crash after plugging in external drive
EDIT: Well, it hangs doing anything and everything with the external drive, browsing the drive takes longer than it should (the drive is completely empty), creating a text file takes longer than it should, tried deleting this file and, well, XYplorer and the Microsoft's progress window hung and had to force close. Doing any of this with M$ Explorer works fine.
Tried rebooting because, well, it solves almost everything on Windows and like I said, a reboot solved it.
On another machine, XYplorer hangs when I right click local drives and mapped network shares, I have to kill XYplorer and reopen it. Right clicking using M$ Explorer doesn't hang and it shows the context menu instantly for both local and network drives. Ticking "Show the 64-bit context menu" in XYplorer also shows the context menu instantly.
EDIT: A reboot didn't help in this case, still same behavior.
Both machines have v23.60.0100.
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Re: Crash after plugging in external drive
I assume it comes instantly when you tick Configuration | General | Menus, Mouse, Usability | Context Menus | Hide shell extensions from shell context menu.
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Re: Crash after plugging in external drive
So it is any of the 32-bit shell extensions that steal your time.
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Re: Crash after plugging in external drive
I've been using v23.80.0002 for a few days, hoping to catch the crash I reported since a long time ago. But I see that with the latest beta you believe it has probably been fixed based on the debug info captured by another user. Before I upgrade to a newer beta version, now that you know the cause, do you know of a way I can induce the crash on demand while I'm still using v23.80.0002 so that I can do a before-and-after comparison with v23.80.0002 and the latest beta to make sure that the crash has definitely been fixed?